Registration Assistant

Deadline for Applications

February 10, 2026

Hardship Level (not applicable for home-based)

A (least hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

UNOPS LICA4

Target Start Date

Terms of Reference

• Demonstrates a good understanding of UNHCR's mandate and the protection needs of asylum-seekers and refugees.
• Ensures safe, fair, and dignified access to reception services for all individuals.
• Is able to identify vulnerabilities, specific needs, urgent protection risks, and apply prioritization criteria consistently (e.g., unaccompanied children, SGBV survivors, persons with disabilities, medical emergencies).
• Communicates clearly, calmly, and respectfully with diverse individuals under often challenging circumstances. Demonstrates sensitivity to cultural norms, languages, and backgrounds of diverse populations.
• Works effectively under stress and able to manage large crowds.
• Manages multiple tasks simultaneously with accuracy and attention to detail.
• Ensures the reception space is well-organized, functional, and conducive to a protective environment.
• Demonstrates strong commitment to UNHCR's code of conduct, values, and principles.
• Has proven experience interacting with displaced populations or other vulnerable groups.

Registration Assistant

Organizational Setting and Work Relationships

The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties

• Conduct registration interviews in accordance with local SOPs and registration standards.
• Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
• Maintain accurate and up-to date records and data related to all individual registration cases.
• Identify persons with specific needs and ensure timely referral to protection follow-up as required.
• Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
• Act as interpreter and translator when needed.

• Refer cases to other units within the office and to implementing partners as necessary.

• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Social Sciences; Statistics; Mathematics;

Information Technology;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Not specified.

Desirable

Experience in working with UNHCR proGres software.

Functional Skills

IT-Computer Literacy;

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Arabic

,

French

,

English

,

,

Skills

Core Values, IT-Computer Literacy, PR-Age, Gender and Diversity (AGD), RG-Biometric tools and systems, RG-Civil Registration data collection/processing, RG-Specific Needs Identification/Registration, SO-Interpersonal skills, SO-Learning Agility, WB - Counselling

Education

Bachelor's: Human Rights, Bachelor's: Social Science, Bachelor of Laws (LLB)

Certifications

Information Technology - Other, Social Sciences - Other, Statistics - Other

Work Experience

Other information

This position doesn't require a functional clearance

Remote

No