Travel Planner
il y a 7 heures
The Travel Planner – Leisure Department is responsible for creating, organizing, and managing tailor-made travel experiences for individual travelers, families, and small groups visiting Morocco. This role requires a deep understanding of Moroccan destinations, attention to detail, and a passion for crafting authentic, high-quality itineraries that reflect the country's culture and diversity.
Key Responsibilities
- Design personalized itineraries for FIT (Free Independent Travelers) and small leisure groups, including accommodation, transportation, guided tours, and activities.
- Prepare detailed proposals and quotations according to client needs and budget, ensuring accuracy and creativity.
- Coordinate with local suppliers (hotels, riads, transport companies, guides, and activity providers) to confirm services and negotiate competitive rates.
- Ensure smooth communication with international travel partners and respond promptly to inquiries and requests.
- Handle all booking logistics—confirmations, rooming lists, transfers, and special requests—with precision.
- Monitor ongoing operations and assist with any modifications or emergencies during clients' trips.
- Work closely with the sales and marketing team to develop innovative travel experiences and support promotional content when needed.
- Deliver exceptional customer service and maintain long-term relationships with travel agencies and partners.
Qualifications & Skills
- Degree in Tourism, Hospitality, or a related field.
- Minimum 2 years of experience in a DMC, tour operator, or travel agency (preferably in the leisure segment).
- Excellent knowledge of Moroccan destinations, culture, and travel logistics.
- Strong communication skills in English and French).
- Proficient in Microsoft Office and familiar with CRM or reservation systems.
- Organized, detail-oriented, and able to handle multiple requests simultaneously.
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