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Remote Customer Service Representative Cum Admin

il y a 5 heures

Remote, Maroc Al Tannan Temps plein

About the Role:

We are looking for a Customer Service Representative who can confidently communicate in both Arabic and English to join our E-commerce team. You will play a key role in providing timely, professional, and friendly support to our online customers across different regions.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone in Arabic and English, providing clear and professional assistance.
  • Guide customers through order placement, product questions, shipping updates, and returns.
  • Handle complaints or concerns calmly and effectively, aiming to resolve issues in the first interaction.
  • Coordinate with internal teams (warehouse, logistics, and sales) to ensure smooth and accurate order fulfillment.
  • Document customer interactions using CRM tools and maintain organized records.
  • Stay informed on products, promotions, and platform updates to better support customers.
  • Provide feedback on recurring customer issues to help improve service delivery and customer satisfaction.

Qualifications:

  • Previous experience in customer service or support (e-commerce or retail preferred).
  • Can speak and understand both Arabic and English, with excellent communication skills in both languages (verbal and written).
  • Strong interpersonal skills, a positive attitude, and a customer-first mindset.
  • Proficient in using online platforms and customer service tools.
  • Reliable internet connection and a suitable work-from-home setup.
  • Able to work independently and manage time effectively in a remote work environment.
  • Willing to work flexible hours, including weekends or rotating shifts, if required.

Job Type: Full-time

Application Question(s):

  • Are you available to join immediately?
  • How much is your expected salary in AED?

Experience:

  • Customer Service Representative: 2 years (Required)

Language:

  • Arabic (Required)