Account Manager

il y a 2 jours

Casablanca, Casablanca-Settat, Maroc DIGITAL VIRGO Temps plein

Company Description

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB).

We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services.

Job Description

  • Manage operator accounts in your area to develop DV offers and services.
  • Adapt the sales strategy and project roadmap to local priorities and expectations,
  • Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions.
  • Monitor project deployment with the help of DV support teams for product/service launches.
  • Coordinate the implementation of technical connections with telecom operators and partners
  • Supervise service launches, optimizations, and incident resolutions with technical and marketing teams.
  • Benchmark continuously to identify new market opportunities and optimize existing operations.
  • Prepare reports on operational and commercial performance.

  • Track KPIs and perform analysis to develop accurate sales and performance forecasts.

  • Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities.

  • Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact.

Qualifications

  • Master's degree (Business, Telecom, or related field).
  • 5+ years of professional experience in digital services, telecom, or mobile payment environments.
  • Proven experience in project coordination and account management with telecom operators.
  • Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD).
  • Strong analytical and reporting skills (Excel, PowerBI, or equivalent).
  • Fluent in English (mandatory); French is a strong plus.
  • Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills.
  • Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously.
  • Strategic thinker with strong problem-solving and adaptability skills.
  • Autonomous yet collaborative, able to interact effectively with both business and technical profiles.
  • Results-driven, proactive, and committed to continuous improvement.
  • Positive, persuasive communicator capable of building trust with partners and internal teams.

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