Account Manager

The company

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketeers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently we work with the biggest names in Telco, Insurance, Education, FMCGs and Retail in over 45 countries in Latin America, Africa, the Middle East and South-East Asia.

The role

The Account Manager is one of the main points of contact between the client and Upstream's internal resources, playing a key role in the materialization of the Account Plan and achievement of the account targets (commercial, financial, product).

This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.

The role is based in Casablanca in Morocco.

Main Responsibilities

• Ownership of the client relationship: On the ground key point of contact between the client and the rest of Upstream; ownership of important operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
• Commercial ownership of the account: Significant contribution in implementing the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
• Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts and use of recruitment channels; accountable for client deliverables and all local market inputs
• Working closely with internal teams to ensure the project plan is delivered on time
• Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
• Identifying opportunities and upselling (services, new products, marketing inventory)
• Identifying local partners and product opportunities
• Constantly monitoring the local competition landscape and detecting potential risks

Knowledge, Skills and Experience

The ideal candidate will be ambitious, self-driven, dedicated, and flexible, and have the following qualifications:

• 2–5 years of experience in account management or related fields (consulting, marketing, IT), including hands-on experience working with Telco clients.
• BSc/MSc, preferably in a numerate discipline
• Excellent client-facing and negotiation skills
• Strong quantitative, analytical, and problem-solving skills
• Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
• Excellent written and spoken communication skills
• Excellent command of Arabic, French, and English.
• Attention to detail
• Results-driven
• Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, mass psychology)
• International perspective and cultural awareness
• Experience with mobile operators will be considered as a plus

Other Key Considerations

• Experience with budget management and cost control
• Business development or account management experience
• Solid understanding of Telco industry (VAS, Mobile advertising etc)
• Marketing thinking and creative capability
• Travelling up to 20 % of the time in the region (MENA)

We offer a competitive base salary and benefits, directly dependent on the candidate's qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.