Dutch or Flemish Customer Technical Support Agent

il y a 1 semaine

Tanger, Tanger-Tetouan-Al Hoceima, Maroc BOROLEO Temps plein 150 000  - 250 000  par an

Are you ready for an exciting opportunity to work and live in Casablanca, Morocco? We're looking for enthusiastic individuals to join our team as Customer Support Representatives. In this role, you'll be the first point of contact for our customers, providing timely and empathetic support via phone and email.
Responsibilities

  • Respond to inbound calls and customer inquiries regarding products, ensuring questions are answered and orders are placed promptly.
  • Request and collect necessary documentation from customers' payers, and coordinate order entries.
  • Resolve customer issues in a timely and empathetic manner, providing support and direction as needed.
  • Collaborate with internal and external teams to assist customers effectively.

Skills Required

  • Fluency in Dutch or Flemish (C2)
  • Working proficiency in English.
  • Basic computer skills.
  • Ability to handle sensitive data with care.
  • Flexibility and punctuality regarding working hours.

Ideal Candidate

  • Passionate about delivering exceptional customer service.
  • Strong communication and social skills.
  • Positive attitude towards changes.
  • Team player with excellent listening skills.
  • Service-minded and able to handle conflicts constructively.
  • Disciplined, patient, and reliable.

Benefits

  • Competitive fixed salary.
  • Tax-free benefits.
  • Employee perks include meal cards, transport cards, and private insurance.
  • Company events throughout the year.
  • Free coffee and fresh fruit.
  • Friendly and people-focused work environment.
  • Open atmosphere where employee suggestions and ideas are valued.

Location

Tangier, Morocco

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