Service Management Support
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Operating mode : Hybrid
Type of contract : Freelance
Start date : ASAP
Level of education required : Bac+5
Looking for a new challenge ? Join Eleveight
We are hiring on behalf of our partner in the Insurance sector and are looking for a Service Management Support to take on the following responsibilities :
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Manage and coordinate customer IT and cybersecurity service requests.
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Support the end-to-end demand management process, ensuring requests are properly tracked and prioritized.
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Coordinate project initiation and kick-off meetings with key stakeholders.
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Prepare and manage Statements of Work (SOWs) and proposals.
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Coordinate communication between customers, Product Managers, Project Managers, and technical teams.
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Monitor project progress, issues, action plans, and deliverables.
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Prepare and maintain project status reports and follow-up documentation.
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Handle customer escalations and coordinate their timely resolution.
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Organize and facilitate meetings with internal and external stakeholders.
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Contribute to continuous improvement of service management processes.
Profile required
Qualifications & Experience:
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Education: Bachelor’s or Master’s degree in IT, Project Management, Business Management, or a related field.
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Experience: Minimum of 3–5 years of experience in Service Management, Service Delivery, IT Project Coordination, Demand Management, or a similar role.
Skills & Expertise:
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Strong experience in customer service, stakeholder management, and project/service coordination.
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Good understanding of IT service environments; exposure to cybersecurity services is an advantage but not mandatory.
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Strong organizational skills with the ability to manage and prioritize multiple requests simultaneously.
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Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Word.
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Experience in project financial management is a plus.
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Languages: Fluent French and English are mandatory.
Personal Qualities:
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Strong communication and interpersonal skills.
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Autonomy, rigor, analytical skills, and attention to detail.
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Proactive mindset with strong problem-solving and decision-making abilities.
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Strong focus on deliverables and customer satisfaction.
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Dynamic, collaborative, and eager to learn.
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Previous experience in a similar role is required.
About Eleveight
Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.
We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.
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