Product Documentation and Training Engineer

Il y a 8 heures

Casablanca-Settat, Maroc Grandstream Networks Temps plein

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Company Description Grandstream Networks has been delivering unified communications and networking solutions since 2002, helping organizations worldwide build seamless and impactful communication platforms. The company offers a comprehensive portfolio that covers networking, VoIP, unified communications, collaboration, and physical security solutions, serving as a one-stop provider for communication infrastructure. Headquartered in Boston, MA, USA, Grandstream’s award-winning products are deployed in over 150 countries. Customers ranging from global enterprises to small businesses trust Grandstream for quality, reliability, and continuous innovation. Role Description This is a full-time, on-site Product Documentation and Training Engineer (Networking & VoIP) role based in the Prefecture of Casablanca. The role involves creating, maintaining, and updating technical documentation, including product manuals, deployment guides, and configuration instructions for networking and VoIP solutions. The person in this position will develop and deliver training materials and sessions (in-person and virtual) for internal teams, partners, and customers, ensuring clear understanding of product features and best practices. Daily tasks include collaborating with engineering, product management, and support teams to gather technical information, translating complex concepts into accessible content, and managing documentation versions and repositories. The role also includes continuously improving documentation quality, monitoring user feedback, and aligning training resources with product releases and updates. Qualifications
• Candidates should possess strong skills in Technical Documentation and Documentation for networking and VoIP products.
• Candidates should possess strong Technical Writing skills and the ability to create clear, concise, and user-focused content.
• Candidates should possess effective Document Management skills, including organizing, versioning, and maintaining documentation repositories.
• Candidates should possess experience creating and structuring Manuals and user guides for technical audiences.
• Solid understanding of IP networking, VoIP technologies, SIP, and related protocols.
• Experience delivering technical training or presentations to diverse audiences.
• Proficiency in English (written and spoken); additional languages are a plus.
• Master’s degree in Engineering, Computer Science, Telecommunications, or a related field, or equivalent practical experience.
• Strong attention to detail, analytical thinking, and ability to work collaboratively with cross-functional teams.
• Comfort working on-site in the Prefecture of Casablanca and collaborating in an international environment.

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Product Documentation and Training Engineer

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