IT Helper
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Description du poste
Au sein de Cybersecurity Skills Lab by DATAPROTECT, l’IT Helper assure un support informatique de proximité aux équipes sur site. Ce poste à temps plein basé à Casablanca comprend la prise en charge des demandes utilisateurs, l’installation et la configuration de postes de travail et périphériques, ainsi que le suivi quotidien du bon fonctionnement du parc informatique. L’IT Helper intervient sur les incidents liés au matériel, aux logiciels et aux réseaux de base, documente les interventions, et contribue à l’amélioration continue des procédures internes. Le rôle est entièrement sur site, en interaction quotidienne avec les différents services. Qualifications
• Support technique et informatique : maîtrise du support utilisateur de premier niveau, notions solides en Information Technology, capacité à gérer les demandes et incidents courants.
• Support matériel : compétences en Printer Support, installation et maintenance de périphériques (imprimantes, scanners, équipements réseau de base).
• Résolution de problèmes : aptitudes en Troubleshooting, capacité à identifier, diagnostiquer et résoudre rapidement les pannes et anomalies.
• Compétences analytiques : bonnes Analytical Skills pour comprendre les causes profondes des incidents et proposer des solutions pérennes.
• Autres qualifications appréciées : connaissance des systèmes Windows et/ou macOS, bases en réseaux (TCP/IP, Wi-Fi), sens du service, capacité à communiquer clairement, organisation rigoureuse et volonté d’apprendre dans un environnement orienté cybersécurité.
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