Technical Support Engineer

Il y a 7 heures

Casablanca-Settat, Maroc Transsion Temps plein

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Technical Support Engineer

Job Type
Full Time, on site

Location:
Casablanca Duties and responsibilities i) Pre-sales Technical Support Communicate with customer regarding products and technologies, enhance customer satisfaction. Collect and sort customer requirements, inquiries, complaints and other technical-related feedback, and submit complete and accurate information to R&D team in a timely manner. Follow up issue resolution until customer confirm case closure. Follow up customer testing progress until tests are fully completed. Take part in bidding procedures including RFI, RFP and RFQ. Collaborate with sales teams to collect reference product information. Assist customers with technical training, product demos, solution design and other technical exchanges. ii) Testing Coordinate with the R&D team to complete software and hardware tests in local network, and deliver prompt and precise test result. iii) After-sales Service Collect and sort customer requirements, inquiries and complaints in after sale stage, submit valid information to R&D and follow up issue resolution till it is closed. iv) Other Assignments Complete other relevant tasks assigned by the company. Job Requirements Bachelor degree or above in Computer Science, Communication Engineering, Electronic Information Engineering or related majors; solid grasp of basic principles of communication products. Minimum 2 years of relevant work experience in ICT devices, familiarity with 4G/5G products and Wi-Fi routers is preferred. Fluent in English(listening/speaking/reading/writing),familiarity with French, and Arabic is preferred. Good interpersonal communication and teamwork skills, competent for emergency response.

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Technical Support Engineer

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