Unit Manager
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JOB DESCRIPTION
– Unit Manager
Key Responsibilities
• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Support in the management of budgets/expenses, analyse and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient strategy to promote the hotel’s services
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment etc.
• Collaborate with external parties such as suppliers, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards Key Requirements
• Proven experience as Operational Manager preferably in 4/5 stars environment
• Fluency in Portuguese, Spanish, French and English,
• Understanding of all hotel management best practices
• Working knowledge of MS Office; knowledge of hotel management software is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
• Degree in Business Administration, Hotel/Hospitality Management or relevant field If
your profile
matches this description and you are eager for a new challenge please send us your CV .
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