Key account manager Personal Care/ FMCG
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• Gestion et développement des comptes stratégiques
• Gérer un portefeuille de clients grands comptes
• Développer le chiffre d’affaires et la rentabilité des comptes attribués
• Identifier les opportunités de croissance (cross-selling, up-selling)
• Élaborer et mettre en œuvre des plans d’actions personnalisés
• Négociation et relation client/ Fournisseurs
• Conduire les négociations commerciales complexe
• Assurer le renouvellement et la renégociation des contrat
• Être l’interlocuteur principal des décideurs chez le clien
• Garantir un haut niveau de satisfaction et de fidélisation
• Coordination interne
• Travailler en étroite collaboration avec les équipes internes (marketing, finance, opérations, service client)
• Superviser la bonne exécution des prestations ou des projet
• Assurer le suivi des indicateurs de performance et le reporting
• Veille stratégique
• Analyser le marché, la concurrence et les évolutions sectorielle
• Anticiper les besoins des clients et proposer des solutions adaptées
Profil recherché
• Formation supérieure en commerce, gestion ou équivalent
• Expérience de 5 ans minimum en gestion de comptes stratégique
• Excellentes compétences en négociation et en communication
• Forte orientation résultats et sens du service client
• Capacité d’analyse et vision stratégique
• Maitrise des langues Anglais et Française
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