call center

Overview: Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary...

Position Summary: Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program...

DescriptionRESPONSABLE DE CALL CENTER (VENTE DE FORMATIONS)Rattachement hiérarchique : Directeur du site Localisation : Casablanca Type de contrat : CDI Temps de travail : Temps pleinMISSION PRINCIPALE :Le Responsable du Call Center a pour mission de développer et de piloter l’activité de vente à distance des formations issues des différentes Business...

DescriptionCentre spécialisé dans la formation continue des professionnels de santé, nous proposons des programmes de perfectionnement et d’accompagnement adaptés aux besoins du secteur médical. Dans le cadre de notre développement, nous recherchons un Commercial B2B au sein de notre centre d’appel pour promouvoir nos formations auprès des acteurs...

DescriptionCentre spécialisé dans la formation continue des professionnels de santé, nous proposons des programmes de perfectionnement et d’accompagnement adaptés aux besoins du secteur médical. Dans le cadre de notre développement, nous recherchons un Commercial B2B au sein de notre centre d’appel pour promouvoir nos formations auprès des acteurs...

Job Purpose To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience...

DescriptionCome on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We...

Job Description IO Solutions is looking for a bilingual (French and English) Team Leader for its Casablanca contact center. Reporting to the Customer Service & Sales Management team, the Team Leader will be responsible for their own team of agents. This role involves supporting and guiding agents during call handling, ensuring teamwork and effective...

**Role Overview** The Team Leader is responsible for managing and overseeing a team of Customer Service Representatives (CSRs), ensuring that performance aligns with company and client standards. This role focuses on monitoring key performance metrics, providing coaching and support, and driving continuous improvement to meet or exceed targets. The Team...

**Role Overview** The Team Leader is responsible for managing and overseeing a team of Customer Service Representatives (CSRs), ensuring that performance aligns with company and client standards. This role focuses on monitoring key performance metrics, providing coaching and support, and driving continuous improvement to meet or exceed targets. The Team...

Are you a confident communicator who enjoys speaking with people, handling objections, and creating opportunities? Calls Experts is looking for high-performing, sales-minded Customer Service Representatives to join our growing global team. This is not a chat or email support role. If you're looking for a fast-paced, phone-based opportunity where...

Company Description Grupo Noa International is a premier virtual call center that specializes in providing multilingual call center services for the international direct response industry. With expertise in languages such as English, Spanish, French, Portuguese, German, Mandarin, and many others, we cater to customers in over 29 different countries. Our...

Pour le compte d’un grand groupe expert en B2B, nous recrutons : Livreurs et Aides-livreurs Camions (Permis B + Expérience en Livraison) Animateurs de Vente (Expérience en FMCG) Superviseurs de Vente (Expérience en FMCG + gestion d’équipes) Operateurs Téléphonique (Expérience en gestion de conseillers en call center arabophone) (berbère est un...

Customer Experience Specialist Customer Service If you’ve been waiting for your opportunity to join us in Paradise, now’s your chance! We’re currently hiring and looking for talent to add to our incredible Customer Experience Team. If you think you belong here in Paradise, read on! If you love the idea of helping happy customers plan their dream...

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale. We are looking...

Description Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team...

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. TransPerfect Connect is engaging independent contractors to provide French–English customer support...

Part-Time to start, with room to grow | Remote Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network About The Company Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm,...

À propos de MCCFort de 15 ans d'expérience dans le métier des centres d'appels, de l'Offshoring et de la gestion de la relation client.Marketing Call Center est une entreprise de services avec plus de 500 collaborateurs expérimentés qui gèrent au quotidien des prestations complexes, à forte valeurs ajoutées, pour des clients marocains, français et...

Description List of Functional Responsibilities: Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and compliance with the account’s service level agreements Provide real-time performance reports (aux activities, hold...