Career Opportunities: Deputy Manager

il y a 2 jours

Rabat, Rabat-Salé-Kénitra, Maroc Disability Solutions Temps plein
Job Description
  • Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
  • Conduct regular Audits for all processes & implement all new process rollouts or changes.
  • Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
  • Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
  • Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
  • Maintain adherence to the Service Level Agreements 's for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP's/ processes, required to be complied with, from an Organizational & ISO perspective.
  • Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
  • Maintain high standards of ethics, integrity and compliance with corporate procedures.
  • Ensure that the entire process is completed within the mandated Turn Around Time.
  • Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
  • Ensure no penalties are incurred and monitor , track and maintain internal errors.
  • Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
  • Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL's), for all staff.
  • Provide assistance to staff when needed and handle applicant/customer escalations.
  • Liaise with various support functions to handle team related queries.
  • Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
  • Manage VAC productivity and VAC security (Physical & data).
  • Mentor the team on a regular basis, thereby ensuring a successor is created for the position - assist Manager/Unit Manager in Succession planning.
  • Ensure judicious use of natural resources.
  • Adhere to the environment health and safety policy/objectives and guidelines of the organization.


Job Description

Job Description - 3

Job Description - 4

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