Operations Officer
il y a 3 jours
About the Role:
This role is responsible for managing various operational aspects of our organization. The successful candidate will be part of a dynamic team that strives to deliver exceptional service to our clients.
Key Responsibilities:
1. Application scrutiny and collection for visa processing
2. Handling customer queries personally or via email/telephone
3. Managing cash and bank-related transactions, ensuring accuracy and efficiency
4. Recording and maintaining application data with zero errors
5. Coordinating administration and logistics for passport delivery to consulates/logistic companies
6. Maintaining compliance with standard operating procedures, manuals, etc.
7. Informing applicants about available value-added services and ensuring their delivery
8. Encouraging applicants to provide feedback on services provided
9. Ensuring timely completion of tasks within mandated Turn Around Time
10. Assisting Deputy Manager/Operations Manager in executing WB Project responsibilities
11. Promoting judicious use of natural resources
12. Adhering to environmental health and safety policies/objectives and guidelines
Requirements:
To succeed in this role, you will need:
1. Strong organizational skills and attention to detail
2. Excellent communication and interpersonal skills
3. Ability to work under pressure and meet deadlines
4. Basic knowledge of office software applications
What We Offer:
We provide a supportive and dynamic work environment that encourages growth and development. Our employees enjoy a range of benefits, including professional training and opportunities for career advancement.
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