Customer Service Representative

We are seeking a highly skilled and passionate individual to join our team as a Customer Service Specialist. This role offers a unique opportunity for career growth and advancement in a dynamic, collaborative environment.

The successful candidate will be responsible for managing incoming orders, resolving inquiries, and collaborating with departments across the company to create real, impactful solutions for our customers.

A typical day involves handling customer calls, responding to email requests, and working closely with various teams to support customers and improve internal processes.

This is an excellent opportunity for individuals who enjoy providing outstanding customer service, have a positive attitude, and are eager to learn and grow with our organization.

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• A passion for delivering exceptional customer service and a desire to grow professionally.">
• Bilingual fluency in French and English (essential for serving both Canadian and U.S. customers).">
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.">
• Strong communication skills and a drive to learn.">
• Familiarity with Microsoft Office (Excel and Word); experience with ERP systems like Microsoft Dynamics AX is a plus.">

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• A competitive compensation package that includes performance-based bonuses.">
• An exciting opportunity to work in a dynamic, collaborative environment with a talented team of professionals.">
• Ongoing training and development opportunities to help you achieve your career goals.">
• A comprehensive benefits package that includes health insurance, RRSP contributions, and more.">
• Access to cutting-edge technology and tools to help you succeed in your role.">

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2. Process and manage customer orders from across Canada and the U.S. via phone, email, and online platforms.">
3. Analyze customer needs to propose cost-effective, time-saving solutions.">
4. Respond to inquiries about product availability, offering smart alternatives and solutions.">
5. Coordinate with the Sales and Marketing teams to ensure timely product deliveries.">
6. Follow up on outstanding orders and proactively resolve issues.">
7. Handle inventory transactions and logistics using internal systems and tools.">
8. Work closely with Transport, Distribution, Production, and Sales teams to support customers and improve internal processes.">

We are a leading organization dedicated to providing exceptional customer service and driving business excellence. Our team is passionate, driven, and committed to making a positive impact in our community.

We offer a dynamic, inclusive, and supportive work environment that encourages collaboration, creativity, and continuous learning.

If you're a motivated, results-driven individual who shares our values and is excited about this opportunity, we'd love to hear from you