English IT support agent

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc AnyTech365 Temps plein 104 000  - 130 878  par an

Global cyber security group is actively seeking an english-speaking technical support agent specializing in cybersecurity and IT for its office located in Casablanca. If you are passionate about technology and have strong skills in cybersecurity and technical support, this opportunity is for you At AnyTech365, you will work in a dynamic environment offering numerous opportunities for professional growth.

**YOUR RESPONSIBILITIES:**

  • Answer calls, provide remote assistance, and respond to electronic requests.
  • Understand and apply best practices to provide first-level support and the best possible customer service in a timely manner.
  • Perform remote cleanups as instructed.
  • Resolve issues on the first call whenever possible, using knowledge gained during training and consulting available documentation.
  • Record problems in the database.
  • Demonstrate the ability to understand and retain dynamically changing information related to the support department and organization.
  • Maintain a positive attitude and behavior. Show a high level of responsibility for all operational tasks and adhere to expected standards.

**WHAT YOU WILL RECEIVE IN RETURN:**

  • A competitive salary.
  • Rapid professional growth.
  • Performance-based bonuses.
  • 100% paid training.
  • A stable and evolving position.
  • A pleasant work environment and atmosphere.
  • A highly motivating development plan.
  • Ongoing challenges.

**REQUIRED QUALIFICATIONS:**

  • Bac + or higher in Computer Science or IT.
  • At least one year of experience in a similar role.
  • Perfect command of english language and impeccable communication skills.
  • Strong listening and service orientation.
  • Diligent, committed, punctual, and proactive.

We are looking for the ideal candidate and encourage you to seize this opportunity. Submit your application now and enthusiastically join our team

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