Site Continuous Improvement Manager

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners

MISSION:

The Continuous Improvement Manager, working in close contact with SSC leadership and other key stakeholders, is responsible for Continuous Improvement activities for the Shared Service Center.

The Continuous Improvement Manager will be responsible for the training and coaching of team leaders and managers on Lean Management methods and tools.

They will lead or participate in all quality and productivity improvement activities and will be responsible for tracking the related key metrics.

This person will act as a key player in the continued cultural transformation taking place at Coface.

MAIN RESPONSIBILITIES:

Lean Management Coach & Trainer: Train and support team leaders and managers on Lean Management tools and methods. Help teams their improvement ideas all the way through to implementation.

Lean Projects: Lead Kaizens and other lager transversal improvement projects.

Process harmonization: work with SSC teams, Functions, Clients and other sites to drive process standardization and harmonization across the Group. 

Lead the productivity initiative for the Site: Track site productivity metrics and improvement initiatives from inception to implementation.

Quality Assurance: With the other 4 SSC Site CI Managers, Define and implement a new and improved QA process.

KPI implementation: Support teams in the implementation of standardized KPIs and migration to standard tools.

SKILLS - DELIVERY RELATED:

• Result driven: to keep track of targets and generate results regardless of obstacles within deadlines and according to expected standards.
• Deliver data and information: to communicate ideas and information completely and accurately in writing. To ensure that messages are understood reliably by others.
• Supportive of change: to pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started. To identify new opportunities and to be proactive in initiating ways to promote successful business.
• Team player: to accept and support team objectives. To prioritise a collaborative working environment over personal preferences. To maintain team members' co-operation and good relationships.
• Customer oriented: to identify and understand internal / external customers' needs and requirements to provide solutions (standard or individual ones). To develop and maintain long-term relationships and co-operate with internal / external customers.
• Well organized: to take into account human, financial and operational resources available in order to manage an efficient and autonomous workflow to deliver appropriate results.
• Organizational knowledge: to understand the company's structure, rules and the general environment in which the company operates.
• Negotiating: to work towards win-win outcomes from understanding all stakeholders' expectations and responding to them adequately to achieving value-added results during negotiations.
• Knowledge and information sharing oriented: to proactively share relevant information for the company and/or team members. To support and teach others by transferring acquired knowledge and expertise. To initiate or support sharing systems.

SKILLS - TECHNICAL:

Functional:

• Lean Leader / LSS Black Belt / Systems Thinking 
• Proven lean management operational experience
• Has managed operational teams in a similar environment
• Project Management experience
• Advanced communications and collaborations skills
• Excellent facilitation and traning skills
• Advanced Excel, Power BI and analytic skills
• Good knowledge of financial analysis and business case creation

Tools

• knows how to apply technology to drive business results
• Knowledge of key Lean, tools, VSM, 5 Ys, Skills matrix, Kaizen etc.
• BPM, Workflow, RPA, etc.

Language:

- English - fluent in writing & speaking

- French - fluent in writing & speaking

EXPERIENCE:

More than 5 years of business experience in operations and lean management in financial services or similar organizations.  Excellent verbal and written communication skills and able to communicate to all levels of the organization.