Operations manager
il y a 4 heures
VFS Global Morocco is seeking a dynamic and experienced Operations Manager to lead our Visa Application Unit in Casablanca.
The ideal candidate will be responsible for driving operational efficiency, ensuring compliance with service level agreements, and fostering a high-performance, customer-focused team culture.
Key Responsibilities
• Oversee the overall operations of the Visa Application Centre.
• Drive profitability and meet EBIT targets set by the Zone/Region.
• Build and maintain strong relationships with consular officials.
• Ensure full compliance with SOPs, ISO standards, and organizational processes.
• Lead and mentor teams to achieve performance goals outlined in the Team Objective Tracker.
• Implement process improvements to enhance quality and efficiency.
• Facilitate knowledge-sharing through "SPARC Ideas" and best practices.
• Manage budgets, resources, and staff productivity.
• Conduct regular training and internal process certifications (OCLs).
• Ensure physical and data security in line with corporate policies.
• Monitor and enhance Value-Added Services (VAS) to meet monthly and annual targets.
• Collaborate with the VAS team to develop new revenue channels.
• Act as a mentor and succession planner for team members.
• Liaise with HR, Finance, and Administration for operational support.
• Forecast manpower needs, especially during peak seasons.
• Promote employee well-being and manage seasonal workload pressures.
• Uphold environmental, health, and safety standards.
Qualifications & Skills
• Proven experience in operations management, preferably in visa or customer service environments.
• Strong leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in process optimization and compliance frameworks.
• Ability to manage budgets, performance metrics, and operational targets.
•Good level in French and English (both written and spoken) Italian is a plus.
Why Join Us
• Be part of a mission-driven organization with global impact.
• Lead a high-performing team in a fast-paced, customer-focused environment.
• Drive innovation and shape operational strategy.
• Enjoy opportunities for professional growth and leadership development.
How to Apply
If you're ready to take on a leadership role that makes a real impact. Please send your CV to with the subject line "Operations Manager – Casablanca."
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