hr services support iii

il y a 3 jours

Tanger, Tanger-Tetouan-Al Hoceima, Maroc TE Connectivity Temps plein 120 000  - 240 000  par an
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Job Requirements

This role requires fluent English

As part of the HR Services Support team a typical day may include: 

•    Primary point of contact for employee and manager HR related enquiries through our Telephony and Case Management System, ensuring timely, quality resolution 

•    Creating appropriate documentation to support employee and manager transactions through our HR data management system, for example, new hires transactions, promotions, leaves, separations etc.

•    Researching required information using Knowledge Management System to handle and resolve customer enquiries. 

•    Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, COEs) as appropriate. 

•    Identifying and escalating priority issues and routes to appropriate team for quick resolution. 

•    Adhering to Service Level Agreements for the timely resolution of all assigned tasks

What your background should look like:
  •    Educated to degree level with emphasis in HR or Business or other related discipline
  •    Strong team player with a passion for working in a fast-paced international HR team
  •    Desire to build a career in HR with an appetite for lifelong learning
  •    Excellent communication skills and attention to detail
  •    Ability to meet deadlines and prioritize work assignments. 
  •    Strong customer service orientation. 
  •   Proficient computer skills - good knowledge of the MS Office package
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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