Technical Support Analyst – Simphony F&B Applications Support Analyst

il y a 5 jours

Agadir, Souss-Massa, Maroc Oracle Temps plein 20 000  - 25 000  par an
Technical Support Analyst – Oracle Simphony F&B Applications Support Analyst

Location: Agadir 

The Technical Support Analyst is responsible for 1st level support for Oracle Hospitality F&B product suite (Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.

Join Oracle in Agadir Bay

Oracle Hospitality is creating a new Customer Support Hub in Agadir Bay, Morocco – and we are looking for talented professionals to be part of this exciting journey. This is your opportunity to:

  • Shape the future of a world-class support center from the very beginning, delivering 24x7 expertise across the Oracle Hospitality product suite.
  • Work with global teams supporting leading hotels and F&B businesses across EMEA.
  • Develop deep expertise in Oracle Hospitality solutions, including OPERA and MICROS, with continuous training and certification opportunities.
  • Grow your career within Oracle – one of the world's most respected technology companies.
  • Enjoy life in Agadir Bay, a vibrant coastal location with strong hospitality roots and a dynamic lifestyle.
Duties & Responsibilities
  • Provide voice support to Oracle Hospitality F&B customers worldwide.
  • Troubleshoot complex customer scenarios and document solutions.
  • Deliver dependable and timely resolution of technical issues.
  • Provide remote support delivery and problem cause analysis.
  • Collaborate with colleagues to provide superior customer service.
  • Log and track all cases in ICCP ticketing tool.
  • Advocate for customers by ensuring timely escalation and feedback.
  • Maintain familiarity with new product releases.
  Knowledge, Skills & Abilities – Essential
  • Minimum 2 years' IT experience installing/configuring/supporting/administering systems.
  • Experience in supporting software products, preferably Oracle MICROS (Simphony, RES, 9700, Materials Control).
  • Graduate degree in technical, hospitality or business field.
  • Understanding of F&B operations and POS systems.
  • Experience with Microsoft suite (Outlook, Excel, Word, Project, PowerPoint).
  • Familiarity with operating systems (Windows, Oracle, VMware).
  • SQL experience preferred.
Other Requirements
  • Strong desire to deliver high-quality customer service.
  • Excellent communication skills in English and French
  • Excellent troubleshooting and problem-solving skills.
  • Ability to multitask and stay organized.
  • Team player with interpersonal skills.
  • Flexibility to work overtime, weekends, holidays, and shifts.
  • Cross-cultural adaptability.
  1.  
Abilities
  • Ability to work effectively with customers and colleagues at all levels.
  • Work independently or in a team environment.
  • Creative problem solver, thinks outside the box.
  • Self-starter with initiative and drive.
  • Logical, methodical approach.
  • Resilient under stress and able to meet deadlines.

**Note:** This role requires weekend support and shift work. 24x7 global support environment.

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