Customer Support Consultant

il y a 5 jours

Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 30 000 $US par an

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Respond and resolve customer inquiries and issues via emails, calls, chats, and social media
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent French and English skills (C1-C2 for both spoken and written)
  • At least 1 year of experience in customer support
  • Hands-on experience with chats, emails, calls, and social media support
  • Analytical and research skills
  • Positive, responsible and proactive attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Background in hardware support

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Customer Support Consultant

    il y a 1 jour

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 30 000 $US - 45 000 $US par an

    Description Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • Customer Support Consultant

    il y a 3 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 25 000 $US - 45 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Customer Support Consultant

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 30 000 $US par an

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Customer Support Consultant

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 30 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Customer Support Consultant, crypto

    il y a 1 semaine

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 70 000 $US - 120 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant, crypto

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant, crypto

    il y a 6 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 30 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant, emails/live chats

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 30 000 $US - 45 000 $US par an

    Passionate about the world of video games? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...

  • Customer Support Consultant, emails/live chats

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 25 000 $US par an

    Passionate about the world of video games?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Do you love games and want to help others enjoy them too?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your...

  • Customer Experience Manager

    il y a 3 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Thermomix au Quotidien Maroc Temps plein 40 000  - 60 000  par an

    Job OverviewThe Customer Experience Manager is responsible for managing the entire customer experience, from purchase, use, and after-sales, ensuring customer satisfaction and brand loyalty. This position involves enhancing customer recognition and retention of the brand and products by optimizing the customer journey, designing training and service...