Customer Support Consultant

il y a 1 semaine

Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 25 000 $US - 45 000 $US par an

Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a
Customer Support Consultant
today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Respond and resolve customer inquiries and issues via emails, calls, chats, and social media
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

  • Excellent French and English skills (C1-C2 for both spoken and written)
  • At least 1 year of experience in customer support
  • Hands-on experience with chats, emails, calls, and social media support
  • Analytical and research skills
  • Positive, responsible and proactive attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

  • Experience with Gorgias
  • Background in hardware support

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and
send your CV in English
, pointing out your outstanding skills

Visit our website:

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp
Candidate Privacy Notice
.

  • Customer Support Consultant

    il y a 6 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 30 000 $US - 45 000 $US par an

    Description Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving...

  • Customer Support Consultant, crypto

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 15 000 $US - 30 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Experience Manager

    il y a 1 semaine

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Thermomix au Quotidien Maroc Temps plein 40 000  - 60 000  par an

    Job OverviewThe Customer Experience Manager is responsible for managing the entire customer experience, from purchase, use, and after-sales, ensuring customer satisfaction and brand loyalty. This position involves enhancing customer recognition and retention of the brand and products by optimizing the customer journey, designing training and service...

  • Dutch or Flemish Customer Technical Support Agent

    il y a 2 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc BOROLEO Temps plein 150 000  - 250 000  par an

    Are you ready for an exciting opportunity to work and live in Casablanca, Morocco? We're looking for enthusiastic individuals to join our team as Customer Support Representatives. In this role, you'll be the first point of contact for our customers, providing timely and empathetic support via phone and email.ResponsibilitiesRespond to inbound calls and...

  • Customer Service Representative

    il y a 1 semaine

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc we are ants Temps plein 60 000  - 120 000  par an

     Job Description: Customer Service Representative (Global Housing Rental Platform)About the ServiceWe are an international digital platform that connects landlords and tenants, making it easy to rent verified homes across multiple cities worldwide. Our mission is to create a transparent, secure, and seamless rental experience for both parties — from...

  • Quality Customer Specialist

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc COFICAB Morocco Temps plein 70 000  - 120 000  par an

    À propos de l'offre d'emploiCOFICAB is a global leader in the design, manufacturing, and sales of wires and cables, mainly for the Automotive industry. The company is a member of the Tunisian multinational industrial group, ELLOUMI Group, founded in 1946.COFICAB Group's footprint expands over 4 continents, 14 countries, 17 state-of-the-art industrial sites,...

  • Consultant numérique

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Action SUCCES Temps plein 200 000  - 250 000  par an

    Offre de Stage Rémunéré – Action SUCCESVous êtesmotivé(e), curieux(se)et vous souhaitez apprendre en travaillant sur de vrais projets ?Si vous voulez développer vos compétences, progresser à long terme et rejoindre une équipe dynamique,ce stage est fait pour vous Consultant DigitalBenchmark et veille concurrentielleAnalyse et synthèse...

  • Customer Quality Supervisor

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc One Mobility Temps plein 35 000  - 45 000  par an

    Join us in enabling creative mobility solutions for a connected worldThe Voltaira group is a pivotal player in the automotive industry, and the Voltaira brand is universally associated with top-notch quality and German precision. Our company, headquartered in Pfullingen, Germany, designs and produces Sensor, Connectivity and Electrification solutions. We are...

  • hr services support iii

    il y a 6 heures

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc TE Connectivity Temps plein 120 000  - 240 000  par an

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive...

  • logistics / dist support v

    il y a 1 semaine

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc TE Connectivity Temps plein 120 000  - 240 000  par an

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview TE Connectivity's Distribution & Logistics Teams manage the efficient flow of goods, services and information between point of origin through customer placement in order to meet customer...