Client Services Representative

il y a 5 jours


Casablanca, Casablanca-Settat, Maroc FIRST MEDICAL ESTHETIC Temps plein
Offre d'emploi – Customer Service Executive
Centre de Greffe Capillaire & Esthétique – Casablanca
Nous recrutons un(e) Customer Service Executive pour rejoindre notre centre de greffe capillaire et esthétique à Casablanca.
Le/La candidat(e) sera en contact direct avec les patients et jouera un rôle clé dans la qualité de l'expérience client, avant et après les interventions.
Missions :
Répondre aux demandes des patients (appels, WhatsApp, emails, réseaux sociaux)
Assurer le suivi des patients avant et après les interventions
Planifier les rendez-vous et gérer les confirmations
Fournir des informations claires sur les services et procédures
Maintenir une communication professionnelle, empathique et rassurante
Profil recherché :
1 à 3 ans d'expérience en service client, relation patient, centre d'appels ou poste similaire
Excellente maîtrise de l'arabe et du français
Sens de l'écoute, organisation et professionnalisme
Une expérience dans le domaine médical ou esthétique est un atout
Rémunèration: salaire de base 4000 dhs + prime de rendement non plafonnée.
Lieu : Casablanca
Merci d'envoyer votre CV
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