Customer Service Representative

Il y a 10 minutes


Rabat, Rabat-Salé-Kénitra, Maroc HCLTech Morocco Temps plein

As a Customer Service Representative with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Frech speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment. Responsibilities Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams. Coordinate regular calls with the client, for refills and upgrades to product accessories. Process both client-generated and internally generated service request tickets, within specified delivery times. Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.

Profil Recherché

Minimum of a year's experience in a Customer Support or client facing role, preferably in a multi-national environment.

High School Diploma or Secondary School Completion Equivalent

French (C2 level)

English (B2: Independent User Level)

Avantages sociaux et autres

Permanent Contract

CNSS coverage

Health insurance (80%)

Company transport provided

Great work environment, Regular Team Buildings, and growth opportunities

Amplitude horaire

Monday - Friday



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