Customer Support Consultant

il y a 1 jour

Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

  • Deliver outstanding customer support via emails and calls
  • Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
  • Follow internal procedures and SOPs
  • Collaborate with internal teams to ensure efficient issue resolution
  • Troubleshoot hardware-related issues for customers using outdoor camera equipment
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists

What you need to succeed in this role:

  • Fluency in German (C1 or higher) and English (B2–C1), both spoken and written
  • At least 1–2 years of experience in customer support
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Proficiency in using Freshdesk

Benefits and Perks:

  • Fixed schedule: Monday–Friday, 10 AM – 6 PM CET
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

  • Infrastructure Support Consultant

    il y a 2 semaines

    Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Infrastructure Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging...

  • Chat Support Consultant, crypto

    il y a 2 semaines

    Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

    Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new...

  • Chat Support Consultant, crypto

    il y a 3 jours

    Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Chat Support Consultant, crypto

    il y a 3 jours

    Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

    Who are we?SupportYourAppis a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Consultant support Technique

    il y a 2 semaines

    Fès, Fès-Meknès, Maroc NGBS Temps plein

    Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.Responsibilities[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]Example: Determine and develop user requirements for systems in production, to ensure maximum...

  • Community Strategy

    il y a 1 jour

    Fès, Fès-Meknès, Maroc SupportYourApp Temps plein

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as Community Strategy & Operations Consultant within a dynamic photography project. Thrive in a multicultural and multilingual environment while enjoying the flexibility of working from home. Unlock your...

  • Paid Internship – Travel Operations

    il y a 2 semaines

    Fès, Fès-Meknès, Maroc Morocco Travel Temps plein

    Job Offer – Paid Internship (Pre-Employment)Morocco Travel – Fes (Old Medina)Positions:2 TraineesDuration:5 monthsType:Paid internship withpre-employment opportunityLocation:Office-based – Fes Old MedinaAbout Morocco TravelMorocco Travel is a specialized company offeringprivate, tailor-made tours across Morocco. We work mainly with international...

  • Senior Digital Marketing Manager

    il y a 1 semaine

    Fès, Fès-Meknès, Maroc Global Payments Inc. Temps plein

    DescriptionGlobal Payments are a dynamic company dedicated to providing top quality merchant services. Takepayments are the UKs most trusted payments provider with an outstanding 4.9 rating on Trustpilot. The Global Payments Group are a Fortune 500 company that offer a full range of configurable solutions that unify every aspect of commerce. We make it...

  • Office Manager

    il y a 5 jours

    Fès, Fès-Meknès, Maroc HAMRI CAPITAL Temps plein

    Company DescriptionHAMRI CAPITAL is a dynamic investment firm engaged in a diverse range of activities such as asset and wealth management, hedge funds, private equity, and venture capital. The company also specializes in real estate funds, investment banking, and the rapidly evolving cryptocurrency space. With interests in crowdfunding and crowdsourcing,...

  • Social Media Manager

    il y a 1 jour

    Fès, Fès-Meknès, Maroc narOcta Temps plein

    Company DescriptionAt narOcta, we specialize in providing intelligent, agile, and scalable business solutions to drive success for our partners. Inspired by the intelligence and adaptability of the octopus, our name reflects our unique approach, combining eight core service areas: virtual assistance, customer support, call management, marketing, design,...