Marketing Operations Specialist
il y a 2 jours
As the Marketing Operations Specliast, you will play a critical role in supporting marketing systems, data quality, and operational processes. This role requires strong project management skills, attention to detail, and a proactive, process-oriented mindset. You will work closely with Marketing Operations and cross-functional teams to ensure data accuracy, optimize workflows, and support the reporting and analytics needs of the organization. This is an ideal position for someone who thrives in a fast-paced environment, is outcomes- and data-driven, and is eager to build technical expertise.
This role follows Eastern Standard Time (EST) business hours.
Manually process inquiries from multiple inbound sources as required, ensuring data accuracy and proper routing based on established workflows
Monitor incoming inquiries to ensure data integrity and SLA adherence and flag breaches with appropriate teams
Identify and troubleshoot data gaps, inconsistencies, and process breakages, proactively driving solutions or escalating as needed
Test operational workflows, provide feedback, and support refinement initiatives
Perform manual and automated data standardization and normalization tasks to maintain high-quality data across systems
Own ad hoc report building and performance analysis to help identify trends and opportunities for optimization
Maintain strong organizational practices to manage multiple priorities and deadlines effectively
Collaborate with stakeholders to support data and process-related initiatives and ensure smooth cross-functional execution
Contribute to the continuous improvement of marketing operations by documenting best practices and recommending workflow enhancements
Required:
13 years of experience in marketing operations or related fields
Experience with Salesforce
Strong attention to detail and a high level of accuracy in data handling
Excellent organizational and time management skills; ability to manage multiple priorities
Proven project management capability with a process-oriented mindset
Intermediate knowledge of Salesforce CRM (required), with experience navigating objects, reports, and basic configurations
Strong analytical and problem-solving skills; demonstrated ability to independently troubleshoot and resolve issues
Comfortable working in fast-paced environments with shifting priorities
Strong communication skills, both written and verbal
Proficiency with Microsoft Excel (pivot tables, VLOOKUPs, data manipulation)
Nice to Have:
Experience with Marketo or other marketing automation platforms
Familiarity with Power BI or other reporting tools
Experience with data enrichment tools such as RingLead
Experience working in a global B2B environment
Basic knowledge of HTML, JSON, or SQL a plus
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