Key Account Manager

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You work in partnership with customers to define and execute winning growth strategy for both Mondelēz International and the customer

How you will contribute

You will:

• Develop and drive broad customer relationships across levels with a key focus on building strong partnership with your counterpart at the customer.
• Manage winning customer business relationships that facilitate "best in industry" execution of our categories.
• Work closely with key stakeholders including category, activation team, sales capability and customer finance
• Fully understand category and insights knowledge, to engage and influence customers to make informed decisions that will grow our categories and deliver our annual plan.
• Create and manage the annual business plan to deliver agreed KPI's and targets and provide reporting as required, in line with the joint business plan.
• Optimize resources to deliver the best profitability in your operations.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Customer management roles
• Growing revenue and market share
• Delivering results and problem solving
• Negotiating and influencing decisions
• Multiple customers strategies, structure and business practices

More about this role

• Manage day to day operations to drive exceptional excellence, deliver operational KPIs, share gain and financial targets
• Develop monthly scorecards to review with customers and track KPIs
• Work closely with the customer to develop string building blocs for your growth strategy
• Build partnership in different regions of Morocco (Regional directors, store managers), as well as central platforms and logistics teams for customers to improve processes
• Execute customer level growth strategies, ensure timely development of annual contracts, developing relationship to true partnership support by joint business plans, and category management with top customers.

What you need to know about this position:

• Leadership skills are critical to succeed in this role
• Discipline and ownership are key components to build sustainable partnership internally and externally
• Accountability is highly needed to deliver on agreed KPIs

What extra ingredients you will bring:

• Ability to define a clear vision and strategy and transformational leadership to drive change
• Customer facing experience in FMCG
• Strong communication skills, influencing, negotiation and executive presence

Education / Certifications:

• Bachelor's degree in business administration or a related field.
• MBA or advanced degree is a plus

Job specific requirements:

• Minimum of 5 years of Key accounts experience in Modern Trade/FMCG.
• Experience in confectionery or food industry is highly desirable.

Travel requirements:

• Strong filed presence with customers centrally and frequent trade visits in different regions to meet regional teams at customer level.
• Mobility is required.

No Relocation support available

Business Unit Summary

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularField SalesSales