Senior Facilities Manager

Who we are 

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.  

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio. 

Why choose us 

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally. 

About the role 

To oversee and manage all facilities operations across multiple locations within a defined geographical area. The Area Facilities Manager ensures buildings and services are safe, compliant, cost-effective, and support the client's core business operations.

Key Responsibilities:

Operations & Maintenance

• Supervise hard and soft services, including MEP systems, HVAC, cleaning, landscaping, pest control, and waste management, security, catering, etc.
• Ensure preventive and corrective maintenance schedules are effectively executed.
• Coordinate with technical teams to address breakdowns and emergencies.

Budget & Cost Control

• Prepare and manage budgets for each site.
• Control operational costs and identify cost-saving opportunities.
• Review and approve maintenance and service invoices.

Compliance & Safety

• Ensure compliance with local laws, regulations, health & safety standards.
• Conduct regular site inspections and audits.
• Follow up on corrective actions for non-compliance or safety incidents.

Vendor & Contractor Management

• Oversee third-party service providers and contractors.
• Manage service contracts and evaluate vendor performance.
• Enforce SLA and KPI compliance.

Site Management

• Conduct regular site visits and inspections.
• Maintain facility condition reports and performance dashboards.
• Act as the main point of contact for site-related escalations.

Client & Stakeholder Relations

• Maintain strong communication with clients, landlords, and internal teams.
• Address client requests and resolve service issues promptly.
• Prepare and present monthly reports to stakeholders.

Continuous Improvement

• Implement best practices and innovations in facilities operations.
• Lead energy efficiency and sustainability initiatives across sites.
• Train site teams and develop SOPs.

General Duties

• Stay abreast of changes taking place in the mortgage servicing industry and help management assimilate such changes into its business model
• Operationally focus on providing appropriate options for borrowers, including repayment plans, special forbearance, modifications, short sales and/or foreclosure across two sites, the strategic direction for daily operations to process customer requests and confirm the team is responding to customer and other third-party inquiries
• Ensure that the team is researching, preparing and/or procuring documentation or analyzing requests in a timely manner in accordance with established guidelines to determine the appropriate courses of action
• Align with external business partners to certify results and reporting comply with expectations and business requirements
• Drive continuous improvement through best practices and will capitalize on key market opportunities, ensuring that resources are wisely leveraged to maximize shareholder return
• Ensure that appropriate risk management processes are in place and that a culture of compliance with company policies is embedded in the organization
• Serve as a mentor to direct reports and be a champion of talent development within the Mortgage Servicing department
• Grow and sustain operational effectiveness by achieving monthly and annual
• Develop talent through coaching, mentoring and cross-functional training of
• Liaise closely with other functions like Finance, Legal, marketing and communications to enable a comprehensive view of workforce strategy
• Provide a safe and healthy workplace with responsibility for all QHSE compliance for both Client and supplier partners.
• Ensure contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes.
• Understand and comply with site safety rules/requirements of Client, rules inclusive of rams, permits and controls and processes within critical environments.
• Ensure safety PPE and equipment is available and utilized by both self-perform team members and supply partner team members at all times.
• Follow correct procedures and conduct incident reviews and root cause analysis (including regulatory response and reporting) and drive consequence management for all incidents.
• Ensure ongoing and required training (PPE, LOTO, confined space, etc.) is conducted and completed by all team members including monthly toolbox talks.
• All reporting must be timely and complete, and all required on site documentation must be up to date and easily accessible.

Qualifications & Skills:

Education & Experience

• Bachelor's degree in Facilities Management, Engineering, or a related field.
• 5–8 years' experience in multi-site facilities management (including vendor oversight).
• Experience with CAFM systems is an advantage.

Skills

• Strong leadership and team management
• Budgeting and cost control
• Excellent communication and negotiation
• Analytical and problem-solving mindset
• Knowledge of HSE regulations and building codes

Working Conditions:

• Frequent travel between sites
• On-call availability for emergencies
• Fast-paced and hands-on environment