Operations Manager

Job description:

Are you passionate about education, organization, and helping a team run smoothly so students get the best possible support? Do you enjoy coordinating schedules, following up on details, and making sure nothing falls through the cracks? Join our mission driven team at Stairway, where we help Moroccan students access global university opportunities through personalized guidance, academic preparation, and application support.

As an Operations Manager, you will work on a mix of admissions support worldwide, class organization, and activities and clubs coordination, with occasional support to sales and outreach. You will not handle all of these areas at the same time; your focus will vary depending on the period.

Main Responsibilities

1. Admissions Support (Worldwide)

2. Support the counseling team and students with applications to universities worldwide.

3. Help organize documents and forms for applications and financial aid, and keep everything structured in shared folders and tracking sheets.
4. Maintain and update student trackers with deadlines, requirements, and next steps.
5. Follow up with students and team members to make sure tasks are completed on time.

6. Support students and counselors with essay work, helping to organize prompts, deadlines, drafts, and feedback for motivation letters, personal statements, and supplemental essays

7. Organization of Classes

8. Coordinate the schedule of group and individual classes, including standardized test preparation, language courses, and workshops.

9. Organize online classes and in person sessions, making sure students receive clear information and reminders.
10. Support overall class organization such as groups, calendars, changes, and rescheduling when needed.

11. Manage communication with tutors regarding schedules, updates, and changes so that classes run smoothly.

12. Activities and Clubs

13. Help organize student activities and clubs such as coding, robotics, debate, design, or other enrichment programs.

14. Manage sign ups, lists of participants, and attendance for each club.
15. Coordinate with club leaders and tutors to plan sessions and special events.
16. Support the planning of workshops, internal competitions, and information sessions for students and parents.

17. Collect feedback from students about activities and suggest improvements.

18. Occasional Sales and Front Line Support

19. Help respond to new inquiries from parents and students on WhatsApp, email, or phone.

20. Schedule consultations and meetings for the founders and the counseling team.
21. Assist with follow ups after discovery calls or webinars, using simple scripts and templates.
22. Support basic data entry in our CRM or tracking sheets for leads and clients.

23. Occasionally go to schools or events to do presentations about Stairway and answer questions from students and parents.

24. Operations, Research and Partnerships

25. Keep internal documents, trackers, and folders organized and up to date.

26. Work with management to continuously improve processes and checklists.
27. Prepare simple weekly operations summaries showing class activity, open tasks, and key issues.
28. Help research new universities and programs that match our students and mission.
29. Support the exploration of potential partnerships with universities and organizations.

30. Occasionally represent Stairway at student forums, fairs, or online events related to admissions and scholarships.

31. Future Growth

Over time, you will progressively take more ownership of operations at Stairway. This includes leading new expansion projects, for example when we start covering additional countries, new university systems, or new types of programs, and potentially managing part of the operations team as we grow.

What We Are Looking For

• Strong interest in operations, coordination, and helping a team perform at a high level.
• Fluency in English and French, spoken and written.
• University degree completed in a program taught entirely in English, in Morocco (ex: Al Akhawayn University) or abroad is a strong plus
• Previous experience in operations, administration, program coordination, or a similar role is a plus.
• Experience in education, training, tutoring, or youth programs is highly appreciated but not mandatory.
• Experience studying abroad is a strong plus.
• Comfortable working with Google Sheets or Excel, Google Drive, Zoom, and basic online tools.
• Very organized and detail oriented, able to manage multiple tasks at the same time.
• Strong communication skills with team members, students, and parents.
• Proactive mindset, able to see problems early, suggest solutions, and follow through.

Work Schedule

• Job type: Full time
• Thursday to Monday: 12pm to 9pm
• Days off: Tuesday and Wednesday
• Possibility of 1 remote work day per week

Why Join Stairway?

• Make a real difference in students lives by helping a team that supports them in accessing universities worldwide with scholarships.
• Learn how admissions, classes, and activities are organized in a fast growing education company.
• Work closely with the founders and core team on key operational decisions.
• Be part of a young, supportive, and energetic team.
• Real growth opportunity as Stairway expands and operations become more complex and central.

Location:

Casablanca, Morocco