Specialist Advanced Customer Service Location
il y a 1 semaine
LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 85,000 employees in 23 countries and generated consolidated sales of EUR 5 billion in 2024
Description du posteManages day-to-day customer service for selected customers (one face to the customer
for pre-series, series and aftersales) incl. coordination of day-to-day operations between
Advanced Delivery Center (ADC), customers, LEONI production facilities & third-party logistics
- Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
- Processes customer orders, analyzes customer schedules against agreed contracts, Inc. Capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
- Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of emergency
- measures are not sufficient
- Manages customer packaging
- Manages customer logistics complaints
- Conducts cycle counting and stock take to ensure inventory accuracy in the ADC'.
- Supports implementation of customers terms, conditions and standards, including
customer specific processes
- Monitors actual costs & implements actions to reach costs targets and contributes to
yearly planning of structure cost budget
- Supports sales for VCM related recharges to customers (obsolete material, freights,services)
Team Leader: Regularly reviews the supplier delivery performance evaluation
Qualifications et ExpérienceLevel of Education: Master's degree (BAC+5)
- Branch Of Study: Supply chain management, Logistics management.
- Experience: 2 Years.
- Language: French and English are mandatory
- Social competences: Communication /Social &intercultural sensitivity / Change management /Target & result orientation/ Motivation & resilience /Self organization/Conflict management / Teamwork
- Professional competence: Master the Lean Manufacturing, Hoshin Kanri & Continuous ImprovementTechnique
Postuler maintenantTous les emplois
Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte.
Ghita ElYazi
Adresse e-
-
Specialist Advanced Customer Service Location
il y a 22 heures
Casablanca, Casablanca-Settat, Maroc LEONI Temps plein 150 000 - 250 000 par anDescription de l'entreprise LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 85,000 employees in 23 countries and generated consolidated sales of EUR 5 billion in 2024 Description du posteMonitors customer satisfaction and coordinates actions in case...
-
Customer Service Specialist
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc Ecolab Temps plein 70 000 - 120 000 par anAbout the jobAt Ecolab, we believe that clean water, safe food, abundant energy, and healthy environments are fundamental to the success of businesses and the well-being of people everywhere. With operations in over 170 countries, we deliver comprehensive solutions to customers in a wide range of industries, including food and beverage, healthcare,...
-
Specialist, Customer Operations
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Mastercard Temps plein 90 000 $US - 120 000 $US par anJob Title:Specialist, Customer Operations Overview:Specialist, Customer Operations, Level 8Who is Mastercard? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our...
-
Specialist, Customer Operations
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Mastercard Temps plein 60 000 $US - 80 000 $US par anOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Specialist, Customer Operations
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Mastercard Temps plein 60 000 $US - 80 000 $US par anOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Collections Specialist: French
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc International Workplace Group Temps plein 40 000 $US - 80 000 $US par anCollections SpecialistJob PurposeWe are looking for Collections Specialists who really enjoys engaging with customers. As a Collections Specialist you will play a key role in helping customers answer account queries, and where the customer is in an overdue situation, you will help the customer make a payment so they can continue their service. The...
-
Customer Service Associate
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 2 500 - 3 000 par anPositionJob DescriptionAbout US:Customer Service Arrow ARROW MoroccoCustomer Service Associate.What You Will Be Doing at Arrow?Customer Service Associate Order to Invoice process. Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail). Order Management. Managing and responding to all requested...
-
Bilingual Sales and Customer Service Specialist
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc IO Solutions Contact Center Morocco Temps plein 6 000 - 12 000 par anWe've been in Casablanca forover three years, and our team has grown to more than800 people. IO Solutions is still expanding, and we're looking forbilingual(English + French) customer service specialists to join us. This job isn't for you if…– You're not open to change– You'd rather avoid open conversations– You don't want to keep learning But it's...
-
Customer Service Representative Team Leader
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 4 000 $US - 6 000 $US par anPosition:Customer Service Representative Team LeaderJob Description:About US:Join our dynamic Customer Service Associates team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youOur storyAs Arrow Global Components...
-
Customer Service Team Leader
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Liebherr Group Temps plein 90 000 - 120 000 par anThere are your tasksMaintain and develop strong customer relationshipsOversee and manage the entire Technical Advisor and Service Engineer teamManage and follow up on customer inquiriesExpand the business regarding spare parts, warranties, and servicesDistribute and manage service contractsSupport service and spare parts planningCollaborate with the Head of...
