Customer Service Specialist

il y a 6 jours


Casablanca, Casablanca-Settat, Maroc Drift & Co Temps plein 60 000  - 120 000  par an

Company Description

At Drift & Co., we are passionate about creating high-quality, trend-forward apparel that blends style with self-expression. We focus on delivering unique pieces that resonate with modern fashion enthusiasts. Our mission is to inspire confidence and creativity through every product we offer. We aim to build a brand that connects with a global audience and inspires confidence and creativity.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Casablanca. In this role, the Customer Service Specialist will handle day-to-day customer support, ensuring customer satisfaction and an exceptional customer experience. Responsibilities include managing customer inquiries, maintaining phone etiquette, addressing customer concerns, and striving to enhance overall customer service.

Qualifications

  • Customer Service skills, including Customer Support and Customer Satisfaction
  • Expertise in Phone Etiquette and Customer Experience
  • Strong verbal and written communication skills
  • Problem-solving skills and the ability to manage difficult customer interactions
  • Basic computer skills and familiarity with customer service software
  • Experience in the fashion retail industry is a plus
  • Bachelor's degree or equivalent preferred


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