Emplois actuels liés à Service desk agent-Italian and French - Casablanca, Casablanca-Settat - NTT DATA North America
-
Service Desk Agent- English and French
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinReq ID: 341193NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Agent- English and French to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Service Desk Agent- English and French
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent- English and French to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Service Desk Agent with German and English
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA Services Temps pleinRole OverviewThe Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises...
-
Service Desk Agent with German and English
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinReq ID: 348762NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Desk Agent with German and English to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Service Desk Agent with German and English
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA North America Temps pleinReq ID:348762NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent with German and English to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Service Desk Agent with German and English
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinAdvises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes, and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing, and resolving...
-
Service Desk Agent Dutch-English
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinAdvises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing and resolving...
-
Agent Service Desk L1
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Intelcia IT Solutions Temps pleinRejoins notre Teamà Casablancaet transforme l'avenir de l'IT avec nous Intelcia IT Solutions est un acteur de référence de l'outsourcing IT et de la transformation digitale. Forts d'une expertise de plus de 20 ans, nous intervenons aujourd'hui dans 5 domaines stratégiques : Infrastructures, Cloud, Solutions Applicatives, Cybersécurité, Data et IA.Avec...
-
Agent Front Desk
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc stairway Temps pleinDescription du poste :Nous somme un centre de préparation aux universités anglophones à l'étranger, basé à Gauthier Casablanca. Nousrecherchons un(e) agent Front Desk polyvalent(e), chargé(e) d'accueillir les visiteurs, gérer les appels et messages WhatsApp, effectuer le premier screening des leads, et soutenir l'équipe dans diverses tâches...
-
Senior Presales Consultant- French Speaker
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc TP Temps pleinWe are looking for aPresales Consultantwith strong experience incontact center platforms and conversational AI solutions. The role focuses onsolution design, presales support, and customer discussions, with a strong focus onconversational AIuse cases.Key ResponsibilitiesSupport sales teams in RFPs, proposals, and solution presentationsUnderstand customer...
Service desk agent-Italian and French
il y a 2 semaines
Req ID:
349732
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service desk agent-Italian and French to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).
Service desk agent-Italian and English
Remote, Morocco
Competitive Salary + Benefits
Role Overview
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
- Identify issues, investigate root causes and recommend solutions to reported problems
- Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Key Skills
- University education, preferably technical degree or Microsoft certifications;
- Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills.
- Fluency Italian and English.
- Flexibility to work shifts.
Benefits
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive, benefits package.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
