Emplois actuels liés à Service desk agent-Italian and French - Casablanca, Casablanca-Settat - NTT DATA North America
-
Casablanca, Casablanca-Settat, Maroc Fusion BPO Services Temps pleinAre you fluent in French, Spanish, and English? Are you ready to lead with impact in a vibrant multilingual contact center? Fusion CX is urgently hiring a Trilingual Team Leader fluent in French, Spanish, and English to join our growing team in Casablanca, Morocco. If you have the leadership drive to inspire others, the linguistic skills to manage...
-
Customer Service Executive – Bilingual
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Fusion BPO Services Temps pleinAre you fluent in French (Québécois) and English B2 level and a passion for delivering exceptional customer service? Fusion CX is hiring Customer Service Executives in Casablanca, Morocco to provide high-quality support for our Canadian market operations. This is your opportunity to join a global customer experience company where communication meets...
-
Outbound Sales Specialist – Remote Position
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc Golden Answering Service Temps pleinWe are seeking motivated and results-driven Sales Agents to join our growing team. You'll be responsible for selling premium services to small and mid-sized businesses across the U.S., including virtual assistant staffing, 24/7 call answering, and digital marketing solutions such as web development and social media management.Key ResponsibilitiesConduct...
-
Casablanca, Casablanca-Settat, Maroc Fusion BPO Services Temps pleinAre you a persuasive communicator fluent in French and ready to drive B2B sales? Fusion CX is hiring B2B Outbound Sales Representatives in Casablanca to support the global leader in water dispensers. This is your opportunity to grow within a performance-focused, professional environment where your skills in communication, customer engagement, and solution...
-
French Speaking Senior Legal Counsel West Africa
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Black Pen Recruitment Temps pleinOur Client is the largest and the first licensed on/off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial...
-
HR AI Assistant
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Yakeey Temps pleinYAKEEYCasablanca (+ 1 autre)StageHybrideil y a 6 heure(s)Company OverviewYakeey is a fast?growing PropTech company headquartered in Casablanca, Morocco. Our mission is to simplify and accelerate real?estate transactions by connecting buyers, sellers, renters and agents through a single digital platform. We operate a multi?product portfolio—including a...
-
Assistant Guest Experience Manager
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps pleinAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
AGENT(E) À LA TARIFICATION ET À LA FACTURATION
il y a 1 jour
Casablanca, Casablanca-Settat, Maroc Transport Bourassa Temps pleinTélétravail à 100 %HORAIRE DE TRAVAILLundi au vendrediHeure du Maroc : 14 h à 23 hHeure du Québec : 8 h à 17 hSALAIRETaux horaire : 6,00 $ USDPROFIL RECHERCHÉDétenir une formation ou une expérience en tarification, facturation, mathématiques, commerce, service à la clientèle ou transport ;Les profils issus du domaine commercial sont invités à...
-
Call Center Agent
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc allowin Temps pleinJoin Our Team as a Call Center Agent / Content Moderator (English-Speaking) – CasablancaWe are seeking motivated and dynamic individuals to join our growing team in Casablanca. If you possess excellent English communication skills and a strong work ethic, we offer the tools and support to help you succeedKey Responsibilities:Engage with UK-based customers...
-
Receptionist / Host
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Radisson Hotel Group Temps pleinCompany Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.People are at the core of our business success and future....
Service desk agent-Italian and French
Il y a 37 minutes
Req ID:
349732
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service desk agent-Italian and French to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).
Service desk agent-Italian and English
Remote, Morocco
Competitive Salary + Benefits
Role Overview
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
- Identify issues, investigate root causes and recommend solutions to reported problems
- Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
- Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Key Skills
- University education, preferably technical degree or Microsoft certifications;
- Up to two years' experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
- Experience of providing remote IT support;
- Excellent communication and customer service skills.
- Fluency Italian and English.
- Flexibility to work shifts.
Benefits
Our people are the most critical component of our long-term success, and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive, benefits package.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
