Trilingual Team Leader – French, Spanish, and English – Casablanca, Morocco
il y a 4 jours
Are you fluent in French, Spanish, and English? Are you ready to lead with impact in a vibrant multilingual contact center? Fusion CX is urgently hiring a Trilingual Team Leader fluent in French, Spanish, and English to join our growing team in Casablanca, Morocco. If you have the leadership drive to inspire others, the linguistic skills to manage cross-cultural service delivery, and a track record of success in a call center leadership role, this opportunity is for you. Help us elevate service excellence while building your career with a global brand.
If you are seeking call center jobs in Morocco that reward leadership and multilingual capability, apply today and be part of something extraordinary.
Job DescriptionAbout the Role
As a Trilingual Team Leader at Fusion CX, you will supervise a team of multilingual customer service advisors and ensure consistent performance, coaching, and service quality across French, Spanish, and English support lines. Your leadership will be critical to creating a high-performing, collaborative, and customer-focused environment in our Casablanca operations.
Key responsibilities of the trilingual team leader:
- Lead, coach, and support your team to develop their skills and improve performance continuously
- Ensure outstanding customer service delivery in French, Spanish, and English
- Monitor team KPIs and provide regular performance updates to management
- Handle customer escalations and resolve issues with professionalism
- Collaborate with internal departments, including Quality, Training, and HR, to drive performance alignment
Profile requirements for the trilingual team leader to thrive in this role:
- Minimum education level: Associate Degree (Bac+2 or equivalent)
- At least 2 years of experience in a Team Leader role in a call center or customer service environment
- Fluency in French, Spanish, and English, both written and spoken
- Proven leadership and team management skills
- Strong interpersonal communication and coaching abilities
- Analytical and solution-oriented mindset
- Highly organized, self-driven, and proactive in handling responsibilities
At Fusion CX, leadership is not just a position but a purpose. As a Trilingual Team Leader in Casablanca, proficient in English, Spanish, and French, you will be part of a global brand that champions growth, diversity, and operational excellence.
- Be part of a multicultural, high-performance, and stimulating environment where your voice matters.
- Work with a company that supports career growth, internal mobility, personalized coaching, and continuous learning opportunities for its employees.
- Receive competitive compensation depending on your skills and experience, get health insurance benefits, and a permanent contract (CDI).
- Thrive in a role where your linguistic skills and leadership impact are truly recognized.
- Lead a team that represents the heart of customer experience in Morocco.
Ready to lead with purpose and multilingual precision? Looking for rewarding call center jobs in Casablanca, Morocco? Apply now and grow your leadership journey with Fusion CX Casablanca.
-
Service Desk Agent- English and French
Il y a 55 minutes
Casablanca, Casablanca-Settat, Maroc NTT DATA Temps pleinReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent- English and French to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Service Desk Agent- English and French
Il y a 56 minutes
Mechouar Casablanca, Casablanca-Settat, Maroc NTT DATA North America Temps pleinReq ID:341193NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Agent- English and French to join our team in casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco...
-
Casablanca, Casablanca-Settat, Maroc Fusion BPO Services Temps pleinAre you a persuasive communicator fluent in French and ready to drive B2B sales? Fusion CX is hiring B2B Outbound Sales Representatives in Casablanca to support the global leader in water dispensers. This is your opportunity to grow within a performance-focused, professional environment where your skills in communication, customer engagement, and solution...
-
Team Lead Run
Il y a 56 minutes
Casablanca, Casablanca-Settat, Maroc Arago Temps pleinAragois a leader in implementing digital transformation of the HR & Finance function with innovative cloud solutions. We provide our customers with end-to-end services throughout their HRIS and Travel & Expense management projects from business requirements definition to the solution implementation.We also provide post go-live support and transfer of...
-
Bilingual Customer Service Team Lead
Il y a 56 minutes
Casablanca, Casablanca-Settat, Maroc Hytech Temps pleinAbout HytechHytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services organizations. We deliver End to end consulting services and provide robust middleand back-office solutions that help our clients optimize operations, enhance efficiency, and stay ahead...
-
Spanish Bilingual
Il y a 55 minutes
Casablanca, Casablanca-Settat, Maroc BrickBrands Temps pleinCompany Description Spanish Bilingual | Social Media | Customer Service | Community Manager | Global team | Remote | MoroccoBE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS BrickBrands is in the business of providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and...
-
Chargé(e) de Clientèles Trilingue
il y a 2 jours
Casablanca, Casablanca-Settat, Maroc Fusion Temps pleinWe are looking to hire a Trilingual Customer Advisor fluent in English, French, and Portuguese to join our team. Key Responsibilities: Handle and follow up on customer requests. Manage incoming calls and emails. Provide professional support and ensure customer satisfaction. Coordinate with internal teams to resolve inquiries efficiently.Profil...
-
General Ledger Manager with French
Il y a 56 minutes
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps pleinPositionGeneral Ledger Manager with FrenchJob DescriptionGeneral Ledger Accounting Manager with FrenchThis role oversees General Ledger accounting, compliance, tax, statutory, and reporting activities while managing financial reconciliations and controls. As a key member of the Senior Management Team, you will lead a team of accountants, driving excellence...
-
Spanish Sales Agent
Il y a 56 minutes
Casablanca, Casablanca-Settat, Maroc Anytech365 Temps pleinAnyTech365 is recruiting for its offices in Casablanca a Spanish Sales Agent with a passion for sales and technology. At AnyTech365, you'll enjoy a challenging and fulfilling role, working in a dynamic environment with opportunities for career growth and development.WHAT WILL YOUR RESPONSIBILITIES BEYou are the first person a potential customer will speak...
-
Lead Process Engineer
Il y a 55 minutes
Casablanca, Casablanca-Settat, Maroc BÜHLER GROUP Temps pleinCasablanca, MoroccoPermanent80-100%Onsite Buhler Group in Casablanca, Morocco is looking for a passionate professional to join our team as a Lead Process Engineer. This position will be responsible for assisting the technology team in providing correct information according to Buhler standards for the design of concept or execution diagrams and correct...
