Emplois actuels liés à Customer Success Representative - Casablanca, Casablanca-Settat - Numerix
-
Inside Sales Representative Netherlands
il y a 6 jours
Casablanca, Casablanca-Settat, Maroc Dell Technologies Temps pleinInside Sales Representative NetherlandsMillions of people contact Dell Technologies every year for help, advice, and support when they can't find the answer they are looking for on These engagements are an opportunity for us to position Dell Technologies in an Extraordinary way. They have a long-lasting impact on how our customers think about Dell, what...
-
Sales Development Representative
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Leyton Temps pleinAperçu Elevate Your Career with Leyton Are you ready to soar to new heights in your career? Join Leyton, a dynamic international consulting firm, and become part of an exciting journey with our UK Sales Department.At Leyton, we're on the lookout for ambitious individuals who are passionate about making a difference. Our expertise spans across innovation...
-
Sales Development Representative
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Leyton Temps pleinAperçu Elevate Your Career with Leyton Are you ready to soar to new heights in your career? Join Leyton, a dynamic international consulting firm, and become part of an exciting journey with our UK Sales Department.At Leyton, we're on the lookout for ambitious individuals who are passionate about making a difference. Our expertise spans across innovation...
-
Medical Representative CHC
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Hikma Pharmaceuticals PLC Temps pleinKey ResponsibilitiesConduct regular visits to healthcare professionals and pharmacies to promote Consumer Healthcare products.Deliver accurate product information and key messages to drive product recommendation and achieve sales objectives.Monitor product performance through customer feedback and competitor activities.Analyze market data to identify...
-
Casablanca, Casablanca-Settat, Maroc Fusion BPO Services Temps pleinAre you a persuasive communicator fluent in French and ready to drive B2B sales? Fusion CX is hiring B2B Outbound Sales Representatives in Casablanca to support the global leader in water dispensers. This is your opportunity to grow within a performance-focused, professional environment where your skills in communication, customer engagement, and solution...
-
Medical Representative CHC
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Hikma Pharmaceuticals Temps pleinJob description:Location:Casablanca, MoroccoJob Type:Full-timeHashtag:About Us:For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team...
-
Logistics & Customer Service Specialist
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc ADM Temps pleinJob DescriptionMission du posteAu sein du département Supply Chain, le/la Chargé Service Clients & Logistique est responsable de la gestion des commandes clients pour le Maroc et le Maghreb, ainsi que du suivi logistique lié aux opérations d'import/export.La mission inclut une communication fluide avec les clients, la garantie de la conformité des...
-
Trainer
il y a 4 jours
Casablanca, Casablanca-Settat, Maroc Ayvens Temps pleinAt Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Au sein de la Direction Administrative et Financière, ce stage a pour objectif d'offrir une formation pratique et une expérience concrète. Vous contribuerez à l'assistance des membres de...
-
Inside Product Specialist
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Dell Temps pleinInside Product Specialist At Dell Technologies, we create the extraordinary. Our Inside Product Specialists are the experts who sell innovation to the world. Responsible for a set of products and services, they get to know their portfolio inside and out. Our Inside Sales teams rely on them for technical consultation during the sales process. They directly...
-
Solutions Engineer
il y a 7 jours
Casablanca, Casablanca-Settat, Maroc Cisco Morocco Temps pleinMeet the Team: Cisco's Solutions Engineering team is at the forefront of innovation, empowering our customers to transform their businesses through cutting-edge technology. We are a dynamic group of technical experts who collaborate closely with sales teams to understand customer challenges and design robust, scalable solutions. Our work directly impacts...
Customer Success Representative
Il y a 8 minutes
Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.
The Customer Success Representative (CSR) at Numerix plays a critical role in ensuring the success and satisfaction of a global and diverse customer base, spanning multiple industries and cultural backgrounds. This role focuses on proactive engagement, product adoption support, and coordination with internal teams to deliver operational excellence. The CSR acts as a trusted partner to clients, helping them maximize value from Numerix solutions while building strong relationships with key stakeholders such as traders, portfolio managers, risk managers, model validation teams, quantitative analysts, and development teams.
This is an individual contributor role, execution-focused, designed to support financial services clients while developing domain expertise in capital markets and risk analytics. The role may require flexibility to accommodate global time zones and occasional availability outside standard working hours.
What You'll Do:
Customer Engagement & Relationship Management
Serve as the primary day-to-day contact for assigned clients on non-commercial matters. Build, manage, and grow relationships with client stakeholders across diverse industries and cultural backgrounds. Support customers during onboarding, go-live, and post-go-live phases. Proactively identify opportunities to enhance client experience and adoption. Drive retention and business continuity strategies, supporting account management teams during renewal efforts.Coordination & Issue Management
Collaborate with internal teams including Support, Product & Engineering, and Professional Services. Track and follow up on support tickets, enhancements, and ongoing issues. Communicate progress, next steps, and resolutions clearly to clients. Escalate risks or blockers to Customer Success leadership when needed.Product Adoption & Value Realization
Drive adoption of Numerix solutions and monitor engagement and usage patterns. Identify early signs of disengagement or delivery risk and take corrective action. Collect and relay customer feedback to internal teams for continuous improvement.Governance & Operational Excellence
Maintain accurate customer data in the Customer Success Platform and internal trackers. Prepare materials for customer meetings, workshops, and training sessions. Support the organization of QBRs / EBRs and ensure follow-up on action items.What We're Looking For:
Core Skills
Strong written and verbal communication skills (English required; additional languages a plus). Excellent organizational skills and attention to detail. Ability to multitask and manage competing priorities across a large book of business. Comfortable working with Customer Success Platforms, ticketing tools, and documentation systems.Behavioral Attributes
Proactive, service-oriented mindset with strong business acumen. Skilled at building trust and managing relationships across diverse stakeholders. Curious and motivated to learn complex financial products and market dynamics.Ability to operate cross-functionally and collaborate effectively within structured processes.
Background & Experience
1–3 years of experience in a customer-facing role (Customer Success, Relationship management, Account Management, Client Services, Support, Sales). Exposure to SaaS, financial software, or enterprise technology preferred. Knowledge of or interest in financial markets, risk analytics, or capital markets is a strong plus. Bachelor's degree from a leading engineering or business school, or equivalent professional experience."Additional Highlights
Global Coverage: Ability to work with customers across multiple time zones and cultures across APAC, EMEA, and AMERICAS. Team Support: Access to an experienced team of Customer Success Managers focused on strategic accounts for mentorship and guidance. Retention Focus: Active role in driving customer retention and supporting renewal efforts.An important note on salary:
The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.
Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.
