Opérateur(trice) HelpDesk- LANA CASH

il y a 2 semaines


Casablanca, Casablanca-Settat, Maroc CIH Bank Temps plein 25 000  - 30 000  par an

Date

Direction

OPÉRATEUR(TRICE) HELPDESK- LANA CASH

Contrat

CDI

Localisation

Casablanca

Fonction

Technicien SI

Contexte du recrutement et définition de poste

Rattaché à la Direction SI au sein de LANA CASH, vous aurez comme mission d'assurer la réception des incidents/ demandes (ruptures du service habituellement rendu) ou difficultés déclarées par les utilisateurs.

Il a pour mission également d'installer les programmes & applications informatiques et de veiller au traitement des incidents et demandes déclarés par les utilisateurs.

Responsabilités Principales:

1- Assurer l'accueil des demandes des utilisateurs suite à des dysfonctionnements:

Prendre en compte les appels des utilisateurs.

2- Assurer l'enregistrement des incidents :

Enregistrer les incidents ou anomalies de fonctionnement signalés.

3- Assurer le suivi des incidents:

Effectuer le suivi du traitement des appels des utilisateurs.

Elaborer le reporting de son activité.

4- Contribuer à l'amélioration des modes opératoires liés à son activité:

Identifier et remonter les dysfonctionnements et les améliorations à apporter à la gestion quotidienne de son activité (processus, procédures, outils, interface...).

Proposer des solutions d'améliorations opérationnelles.

Contribuer le cas échéant au déploiement de ces solutions

Profil recherché

Formation: BAC + 3

Expérience requise: 2 ans min dans un poste similaire


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