Customer Service Representative

il y a 7 jours

Fès, Fès-Meknès, Maroc Atlantic Shore Talent Temps plein

Job Overview

The Customer Service Representative will work exclusively for a project with a U.S. based client in the property insurance industry. The primary focus of the position is communicating with insureds, agents, or producers and/or other insureds' representatives, via telephone, live chat, and email, on a wide variety of new and renewal business inquiries, insurance policy servicing matters, and/or first notice of loss and/or claims status requests. The Customer Service Representative Team also provides administrative and technical assistance in the ongoing maintenance of policies and assists in ensuring the proper set-up, maintenance, and upkeep of accurate, complete, current, and regulatory-compliant claims files, as directed.

ONCE YOU APPLY :

SEND A WHATSAPP MESSAGE TO THE FOLLOWING PHONE NUMBER: WE WILL PROVIDE YOU WITH A PARAGRAPH TO READ, AND YOU WILL NEED TO SEND US AN AUDIO MESSAGE TO HELP US ASSESS YOUR ENGLISH PROFICIENCY.

Job Qualifications

A good fit for the position will typically have the following qualifications:

  • A bachelor's/master's degree in English is a huge plus

  • Customer Service Telephone and Email Business Etiquette Rules

  • Willing to work full-time

  • Excellent written and oral English communication skills

  • 2+ years of customer service experience in an English setting, preferably for US/Canada based clients

Job Benefits

  • Permanent full-time employment (CDI)

  • Training Provided

  • Social Security

  • Performance Bonus

Business Hours

  • Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)

o Note: Hours are subject to change given client and business needs

Job Compensation

  • Base Salary + Performance Bonus

Job Type: Full-time

Pay: 5,500.00DH - 7,000.00DH per month

Application Question(s):

  • Do you have a higher education degree in English studies/literature?
  • Have you ever worked in customer service with US/Canada clients in English?
  • Do you have any current commitments that will prevent you from starting immediately?
  • What city do you currently live in?
  • Rate your English level from 1 to 10. (1= Beginner; 10=Expert)
  • Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm - 2:00pm to 12.00am Morocco Time)? This job is NOT REMOTE.

Experience:

  • english customer service: 1 year (Preferred)

Language:

  • English (Required)

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