Customer Care/Social Media Specialist
il y a 1 semaine
Description :
Credit+ is a next-generation consumer lending company, set to launch in Morocco in 2025.
Our mission is to transform access to financing and promote financial inclusion through fully digital, fast, and tailored credit solutions designed to meet the real needs of every customer.
Supported by cutting-edge technology and deep local expertise, Credit+ is redefining the standards of consumer lending in Morocco. By leveraging the best of technological innovation, we provide a simple, transparent, and responsible credit experience, while expanding access to credit for millions of Moroccans who remain underserved — in full alignment with the National Financial Inclusion Strategy.
We are building a new-generation company, driven by a bold, visionary, and committed team, united by a clear mission: to make credit more accessible and more human.
Credit+ is a brand of SFS Credit Plus
Key Responsibilities:
- Providing an outstanding and remarkable customer care experience via various communication channels (chat, phone, email, social media platforms)
- Representing our Product online at all times
- Provide accurate, valid, and complete information by using all available resources within the company
- Active collaboration with internal/external stakeholders to tackle any customers' issues
- Escalating and highlighting critical issues to the respective teams
- Taking ownership of issues, performance and service delivery
- Maintaining proper level of product and process knowledge
- Following team and individual KPIs' targets (SLAs, Quality, Productivity etc.)
Qualification Requirements:
- 2+ years of customer service experience preferably at a high-growth tech startup in the financial services space
- Strong desire to help others is required and a good sense of humor is highly preferred ;)
- Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability
- Ability to work well independently as well as the ability to work well with stakeholders
- Bachelor's Degree
- Willing to work Nights and Weekends on a rotating shift basis
We consider as a plus:
- previous startup experience
- knowledge of the credit card or consumer finance industry, especially fintech
Type d'emploi : CDI
Expérience:
- Formation: 3 ans (Requis)
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