Customer Service Specialist

il y a 5 heures


Casablanca, Casablanca-Settat, Maroc OCEAN BRIDGE SHIPPING Temps plein 40 000  - 120 000  par an

Company Description

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Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Casablanca-Settat, Morocco. The Customer Service Specialist will handle day-to-day interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include providing excellent customer support, managing client communications via phone and email, and maintaining a high level of professionalism while representing the company. The specialist will also aim to enhance the overall customer experience and ensure efficient resolution of any customer-related issues.

Qualifications

  • Strong skills in Customer Support and Customer Satisfaction
  • Proficiency in Customer Service and enhancing Customer Experience
  • Excellent Phone Etiquette and written communication abilities
  • Ability to work collaboratively in a team environment
  • Fluency in multiple languages is a plus
  • Previous experience in a customer service role is preferred


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