Presales Solutions Architect

JOB TITLE: Presales Solutions Architect - Retail

DEPARTMENT: Commercial Retail

REPORTING TO: Senior Solutions Architect   

ADDITIONAL INFO: Frequent travel to customer sites will be required within MEA.

Why Join Us?

Are you passionate about shaping the future of retail technology? Join our dynamic team as a Solutions Architect, where you will design innovative, end-to-end technical solutions that transform the convenience retail experience across the MEA region. Work closely with industry leaders, cutting-edge technologies, and a collaborative team committed to excellence and innovation.

About the Role

As a Solutions Architect, you will play a pivotal role in driving our pre-sales technical strategy and delivering tailored solutions that meet the unique needs of our commercial retail customers. You will bridge the gap between business and technology, leveraging your deep expertise in convenience POS systems, retail automation, and emerging technologies to architect scalable, compliant, and future-ready solutions.

What You'll Do

·      Lead pre-sales technical engagements: scope projects, develop demos/POCs, respond to RFI/RFP/RFQ, and craft compelling technical proposals.

·      Collaborate with clients and internal teams to gather requirements and design innovative solutions aligned with business goals.

·      Advocate for our suite of products and technologies, ensuring seamless integration and customer satisfaction.

·      Identify and address unique customer needs by coordinating with product and technical teams.

·      Document and share solution designs and best practices for ongoing reference and improvement.

·      Develop client-facing demos and contribute insights to product development teams.

·      Support product rollouts, provide training, and troubleshoot critical deployments.

·      Stay at the forefront of industry trends—fuel retail transformation, payment innovations, loyalty programs, and automation.

·      Travel frequently across the MEA region to engage directly with customers and partners.

Education/ Achievements

Required

• Technical degree in Computer Science, Engineering or Mathematics

• Azure or AWS Public Cloud knowledge and related cloud technologies

• High level understanding of XML, JAVA, REST, SOAP…etc

• High level understanding of MS-SQL

• Working knowledge with APIs integration including RESTful APIs

Preferred

• Knowledge of CAD and/other

• Business Degree

Experience/ Knowledge

Required

• Technical Product/Software certifications an asset

• Has 3 to 5 years of experience in a similar client-facing role

• Has previous experience in a traditional software development or Technical Pre-Sales role.

• Has strong analytical and debugging skills.

• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure

• Excels in a collaborative and cross-functional environment.

• Demonstrates professional communication skills on technical and business-related subjects

• Experience working with payment gateways a major plus

• Excellent time management, organization, and planning skills are essential

• Flexibility to travel as required to meet with clients

• Ability to comprehend and translate complex technical issues and apply to business solutions

• Demonstrate ability to articulate complex technical terms or processes into business language

• Ability to synthesize technical information and apply to business solutions

• Able to set priorities, influence others, and manage customer and partner expectations

• Demonstrated success in customer and partner relationship management

• You are motivated, think outside of the box, and understand the purpose of process and procedures

• Experience with continuous integration and test-driven development methodologies

• Experienced in selling technical solutions is a major plus

Preferred

• Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous requirement

• Regulatory Experience

Specific Skills

Required

• Deep knowledge of the convenience POS retail business, including industry trends, best practices, and regulatory requirements.

• Experience with convenience POS retail systems, including hardware and software components.

• Extensive Knowledge in Automation, especially Point of Sales.

• Experience in Cloud technologies

• Analytical skills

• High Calibre presentation skills to all client levels, including C-Suite clientele

• Strong interpersonal skills

• Innovator

• Ability to aggregate different technology platforms

• Problem solver

• Displays discipline and logic;

• Uncovers and clearly articulates the problem that needs to be solved.

• Is committed to excellence and understands how daily work impacts the customer

• Highly organized and task and deadline oriented displaying intense sense of urgency

• Dedicated to exceeding customer expectations

• High problem-solving aptitude

Preferred

• Strong customer facing interaction

• Travel and flexibility

• Ability to work under pressure

• Demonstrate humility and self-awareness

Potential Skills

Required

Commercialisation: ability to monetize solutions

Preferred

Commercialisation: ability to monetize solutions as well as create new product suites based on current trends

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Driven

• Gains insight into customer needs.

• Identifies opportunities that benefit the customer.

• Builds and delivers solution that meet customer expectation.

• Establishes and maintains effective customer relationships.

Collaborative  

• Works cooperatively with others across the organization to achieve shared objectives.

• Represents own interest while being fair to others and their areas.

• Partners with others to get work done.

• Credits others for their contributions and accomplishments.

• Gains trust and support of others.

Inclusive

• Seeks to understand different perspectives and cultures.

• Contributes to a work climate where differences are valued and supported.

• Applies others' diverse experiences, styles, backgrounds, and perspectives to get results.

• Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable   

• Follows through on commitments and makes sure others do the same.

• Acts with a clear sense of ownership.

• Takes personal responsibility for decisions, actions and failures.

• Establishes clear responsibilities and processes for monitoring work and measuring results.

• Designs feedback loops into work.

Champions VBS

• Identifies and creates the processes necessary to get work done.

• Separates and combines activities into efficient workflow.

• Seeks ways to improve processes, from small tweaks to complete reengineering.

• Is a simplifier, focused on cutting through complexity.

• Prioritizes to the critical few – focuses on what matters most.

Self-Aware      

• Reflects on activities and impact on others.

• Proactively seeks feedback about shortcomings.

• Admits mistakes and gains insight from experiences.

• Knows strengths, weaknesses, opportunities, and limits.

Pioneering       

• Comes up with useful ideas that are new, better, or unique.

• Introduces new ways of looking at problems.

• Can take a creative idea and put it into practice.

• Encourages diverse thinking to promote and nurture innovation.

• Anticipates and adopts innovative digital and technology applications.

Agile   

• Learns quickly when facing new situations.

• Experiments to find new solutions.

• Takes on the challenge of unfamiliar tasks.

• Extracts lessons learned from failure and mistakes.

• Bounces back from setbacks and failure.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's enable the way the world moves