Outlet Guest Experience
il y a 2 semaines
About the location:
Four Seasons Hotel Casablanca
Outlet Guest Experience
About The Role
What You Will Do
- Set up host/hostess stand and/or the working station
- Review guest reservation book, and make recommendations as to the set-up of the room
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference
- Work harmoniously and professionally with co-workers and supervisors
- Requires ability to operate computer equipment and other food & beverage computer systems
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name when possible
- Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Assist the Chefs and F&B Managers preparing menus and review verbiage and lie out with PR in order to promptly printing menus for the restaurants and special events
- Ensure the outlets are organized and ready to receive the guest before every shift and/or events
- Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required
- Seek out opportunities for guest-centric experiences cross promoting all F&B outlets and the hotel activities
- Communicate guest preference with team members to ensure the highest level of personalized F&B guest service
- Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need
- Review daily reports in order to identify special F&B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level
- Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc…)
- Help build an outlet database based on frequent hotel/local guest requirements and preference
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
-
Guest Experience Agent
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Mazagan Beach & Golf Resort Temps plein 20 000 - 30 000 par anGuest Experience Agent(16980)Au Mazagan, nous personnalisons chaque aspect du séjour de nos invités pour les ravir et leur faire vivre l'attrait de la magie marocaine. Mazagan Beach & Golf Resort est une destination magique, un lieu où la grandeur se joint à la générosité, avec un éventail étonnant d'activités et de divertissements pour toute la...
-
Operations Coordinator
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Experience morocco Temps plein 12 000 - 24 000 par anAs an Operations Coordinator, your role will focus on making travel arrangements for individuals and groups.You will manage:Booking accommodations, activities, and mealsScheduling flights and ground transportationChecking in with ground partners and clients and making any required adjustments to ensure that trips run as smoothly as possibleEnsure guests'...
-
Concierge Agent
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps plein 15 000 - 30 000 par anAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Commis de cuisine
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps plein 2 000 - 3 000 par anAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Commis de cusine
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps plein 2 000 - 3 000 par anAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Réceptionniste SPA
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Four Seasons Temps plein 3 000 - 5 000 par anAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Commis de Cuisine
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Four Seasons Temps plein 40 000 $US - 60 000 $US par anAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Technicien Polyvalent
il y a 10 heures
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps plein 180 000 - 250 000 par anAbout Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Technicien Polyvalent
il y a 10 heures
Casablanca, Casablanca-Settat, Maroc Four Seasons Temps plein 90 000 - 120 000 par anAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Director of Information Technology
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc Four Seasons Hotels and Resorts Temps plein 70 000 $US - 120 000 $US par anAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
