Partner Tech Support Manager

il y a 7 jours

Casablanca, Casablanca-Settat, Maroc Kenz'up Temps plein 40 000  - 60 000  par an

Partner Tech Support Manager

Company Overview :

Kenz'up is a dynamic fintech startup launched in June 2020, funded and backed by a major Moroccan corporation. We specialize in financial services and cashback solutions, with our flagship digital cashback application designed to enhance customer retention. Kenz'up aims to support the national financial inclusion strategy and improve the daily lives of millions of Moroccans through a wide range of financial services.

Position Overview :

We are looking for a versatile, tech-oriented profile. The Partner Tech Support Manager will support Kenz'up's partners throughout the deployment, go-live, and maintenance phases of the Kenz'up service within their organizations.

As the primary point of contact, this role is key in resolving technical issues related to the integration of Kenz'up into partner ecosystems. Acting as Lever 1 technical support, the Partner Tech Support Manager is responsible for conducting initial diagnostics when bugs are reported by partners. The role also involves supporting the deployment of new points of sale and onboarding new partners. In short, the Partner Tech Support Manager is the trusted technical contact for all partner-related issues with Kenz'up.

Your Role :

  • Support the launch of new points of sale and partners by managing all required configurations.
  • Diagnose, resolve when possible, or escalate partner-reported technical issues to the appropriate internal (Kenz'up) or partner stakeholders.
  • Act as the technical point of contact for partners: incident resolution, follow-up, and proactive communication.
  • Ensure rigorous tracking of reported bugs and maintain regular communication with partners.

Required technical experience :

  • Strong knowledge of debugging concepts, log analysis, testing, and production rollouts.
  • Understanding of the fundamentals of production technical environments.
  • Excellent written and verbal communication skills in both English and French.
  • Previous experience as an operator of production environments in nearshoring structures for large international accounts is a strong asset.
  • Knowledge of Python and SQL is a plus.
  • Curiosity and eagerness to learn new technologies are essential.

QvWwaAkMUB

  • Partner Tech Support Manager

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Kenz'up Temps plein 30 000  - 60 000  par an

    Partner Tech Support Manager Company Overview :Kenz'up is a dynamic fintech startup launched in June 2020, funded and backed by a major Moroccan corporation. We specialize in financial services and cashback solutions, with our flagship digital cashback application designed to enhance customer retention. Kenz'up aims to support the national financial...

  • Partner Account Manager

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Kaspersky Temps plein 60 000  - 120 000  par an

    Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.We have 400 million unique users, corporate clients, 517 products, 1100 technological patents and 34 offices around the world.Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...

  • Finance Business Partner

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Pernod Ricard Temps plein 120 000  - 180 000  par an

    Job PurposeThe role of the Finance Business Partner is to be a strong in-market Finance and Business partner in a commercially driven affiliate to maximize Pernod Ricard revenue generation and optimize resource allocation (marketing and trade-marketing investments, SG&A), while providing PR Africa Head Office and support functions a deep understanding of the...

  • Campaign Manager F/H

    il y a 2 semaines

    Mechouar Casablanca, Casablanca-Settat, Maroc La French Tech Taiwan Temps plein 800 000  - 1 200 000  par an

    Offres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechCampaign Manager F/HCasablancaCDIPostulerÀ proposChapsVision est unéditeur de logiciels en hyper croissance, ayant pour ambition de devenir le leader européen du traitement souverain de la donnée. Il allie...

  • New Partner RFP

    il y a 5 jours

    Casablanca, Casablanca-Settat, Maroc Pfizer Temps plein 60 000 $US - 120 000 $US par an

    Job PurposeThe New Partner RFP & Onboarding Lead for MERA will provide operational and project management support to plan, manage, and execute MERA markets (including Saudi and Türkiye) specific needs for external partnerships (for distribution and promotion). He/she is also responsible for the execution, deployment & follow-up of MERA Sales Intermediaries...

  • HR Business Partner

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Theodo Temps plein 80 000  - 120 000  par an

    Theodo Maroc grandit vite. Notre défi : accompagner cette croissance sans perdre ce qui fait notre force : excellence technique et humaine, exigence, rigueur et culture d'amélioration continue. C'est là que tu interviens. En tant que HR Business Partner, tu seras le(la) partenaire de confiance des managers et des équipes, garant·e d'une organisation...

  • Lead Generation Manager F/H

    il y a 2 semaines

    Mechouar Casablanca, Casablanca-Settat, Maroc La French Tech Taiwan Temps plein 900 000  - 1 200 000  par an

    Offres d'emploiLes SecteursIndustrieNumériqueSantéTransition écologiqueAgricultureRejoindre la Mission French TechDécouvrir les métiers de la TechLead Generation Manager F/HCasablancaCDIPostulerÀ proposChapsVision est unéditeur de logiciels en hyper croissance, ayant pour ambition de devenir le leader européen du traitement souverain de la donnée....

  • HR Business Partner

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Theodo Temps plein 40 000  - 60 000  par an

    Theodo Maroc grandit vite.Notre défi : accompagner cette croissancesans perdre ce qui fait notre force: excellence technique et humaine, exigence, rigueur et culture d'amélioration continue.C'est là que tu interviens.En tant queHR Business Partner, tu serasle(la) partenaire de confiance des managers et des équipes, garant·e d'une organisation saine,...

  • HR Business Partner

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Nippon Express Europe GmbH Temps plein

    The Nippon Express Group is one of the leading global logistics service providers whose Japanese corporation is headquartered in Tokyo. Our services range from air and ocean freight forwarding to cargo, removal services and warehouse operations. The company has numerous freight centers, warehouses and provides logistics services in over 45 countries on six...

  • Customer Success Account Manager

    il y a 1 jour

    Casablanca, Casablanca-Settat, Maroc Microsoft Temps plein 90 000  - 120 000  par an

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...