Aftersales Manager

Job Responsibilities

1. Spare Parts Demand Forecasting & Planning

• Analyze sales performance, repair data, market trends, and product lifecycle to forecast spare parts demand by country.
• Optimize demand planning to ensure spare parts supply meets national repair requirements.
• Control costs through accurate forecasting and efficient inventory management, reducing waste and logistics expenses.
• Coordinate transportation and distribution to ensure on-time delivery of spare parts and improve logistics efficiency.
• Manage cross-country parts allocation for urgent repair needs or inventory shortages.
• Ensure the timely supply of critical spare parts and develop priority supply strategies to prevent repair delays.

2. Inventory Management & Control

• Formulate and implement inventory management strategies to maintain optimal stock levels.
• Conduct and monitor regular stocktaking to ensure data accuracy and prevent losses.
• Improve inventory turnover rate and minimize obsolete or slow-moving stock.
• Manage spare parts lifecycle, including renewal and phase-out plans based on product updates.
• Handle obsolete and long-term unsold parts to optimize inventory structure.

3. Data Management

• Maintain the spare parts management system, ensuring data accuracy across planning, allocation, and usage stages.
• Conduct regular analysis of consumption trends, stock levels, and usage frequency to enhance supply chain efficiency.
• Provide data-driven insights and improvement proposals for spare parts reserve and supply strategies.

4. Risk Management

• Assess potential risks in the spare parts supply chain and develop contingency plans for shortages or disruptions.
• Ensure all spare parts operations comply with company policies, industry standards, and local regulations.
• Manage asset security, including deposit control and monitoring return rates of high-value defective parts.

Job Requirements

• Education:
  Bachelor's degree or above in Supply Chain Management, Logistics, Industrial Engineering, or related fields.
• Experience:
  Minimum 5 years of experience in spare parts planning, inventory, or after-sales operations (preferably in consumer electronics or manufacturing industry).
• Skills:
• Strong analytical and data management skills, proficient in Excel and ERP/SAP systems.
• Solid understanding of supply chain operations, inventory control, and logistics optimization.
• Ability to forecast demand using data-driven methods and market insights.
• Excellent cross-functional coordination and communication skills, especially across countries or regions.
• Detail-oriented with strong problem-solving and risk assessment abilities.
• Language:
  Fluent in English (both written and spoken); Chinese proficiency is a plus.
• Other:
  High sense of responsibility, able to work under pressure and manage multiple priorities simultaneously.