Supply Operations Manager

To ensure the efficient and effective management of the supply chain, including planning, procurement, production and distribution to meet customer demands and organizational goals by optimizing processes and improving overall supply chain performance.

Responsible for developing the "Demand & Supply Plan" for the tactical horizon (3/4 to 24-36 months) ensuring the adequate balancing between supply and demand in line with the expected service level and inventory at the next point of the supply chain for the ESO TP/Region.

As a Supply Operations Manager; responsible for detailed planning, scheduling and order management to assure agreed delivery performance management to CPOs under area of responsibility. Develop and manage the relationship with external suppliers for all operational and supply related issues.

Key Responsibilities

Demand Planning

• Establish one common Demand Plan for the entire product portfolio in collaboration with the relevant functions in the Platform and Global Supply Chain for the tactical horizon from 3/4 to 24-36 months.

Order Fulfillment

• Managing order fulfillment tasks for a defined number of products manufactured at external suppliers.

Supply Planning & Monitoring

• Support and collaborate with SRTs SCM to establish optimal Supply Plan and monitor deviations versus budget for the tactical horizon from 3/4 to 24-36 months including:
• a) Supply volumes/based on demand
• b) Operational cost, supply performance and Inventory projection at platform/region and at external suppliers (toll manufacturing, de-coupling points).

Capacity & Resource Overview

• Support SRTs to get accurate overview of capacity and resources for the assigned External Suppliers to highlight early warning signals in terms of unbalanced supply vs demand (i.e Supplier S&Op).

S\&OP Management

• Facilitating alignment at the site level in case of divergent proposals concerning the use of the site's capacities in the medium and long term.

Write-Off Process

• Responsible for driving the execution of write-off process in collaboration with ESO key players.

Process Optimization

• Optimize key supply chain processes according to the NOSSCE standards for the assigned ESO (i.e. Demand Control and Demand Review, Supply Review, IBP, transportation/material flow...) and relevant parameters (i.e. lead times, MOQ, product segmentation, order frequencies…) to increase the processes effectiveness and compliance to the defined standards.

Master Data Management

• Maintain adequate master data parameters like MOQ, lead time, order frequency and share net requirement in each month.

Governance

• Updating governance data for Open Order Book, Supply Review, Monthly review and NOSSCE KPIs.

Deployment & Analysis

• Support the ESO SCM for effective deployment of supply chain processes including innovative planning models and generates analysis to support improvement of the planning and execution reliability for the ESO.

Performance & Inventory Targets

• Promote, monitor and eventually lead actions plans to achieve supply, customer services level (i.e. SDP, stock outs) and inventory targets.

Supply Performance Governance

• Support the ESO SCM for executing the defined Supply Performance governance process at ESO, analyzing the supply KPI reporting, highlighting gaps vs targets and defining and tracking gaps mitigation actions in collaboration with SRTs.

Bottleneck Management

• Collaborate with external Supplier and Global SC for bottleneck management to avoid or minimize stock out risks for markets and patients creating scenarios in collaboration with Global Functions.

Process Improvement Initiatives

• Support implementation of Supply Chain Processes improvement initiatives with new suppliers in collaboration with SRTs.

Supply Risk Management

• Supports supply risk management process responding to ad hoc requests for analysis or information regarding supply chain risks and opportunities.

External Supplier S\&OP

• Support the SRTs to implement and execute the External Supplier S\&OP according to the defined standards.

Supply Review Facilitation

• Facilitate the Supply Review; owns the Supply process consolidated the Supplier's plan and providing inputs to SCM of SRT.

Community Coordination

• Coordinates Supply Operation Manager community, ensuring consistent operational planning processes and training execution within platform/region.

Representation

• Represent ESO SRT acting as deputy where needed in multidisciplinary governance meetings both internal and external the relevant platform/region organization.

Compliance

• Maintain and manage compliance of Trading Service Procedures (TSP) with External Suppliers, and Trade Service Agreements (TSA) with Affiliates.

Key Performance Indicators (KPIs)

• Supply Performance KPI - Supplier Delivery Performance (SDP)
• Inventory targets achieved
• Planning parameter alignment & planning data (demand/supply plan)
• Trade Service Procedures are in place and up-to-date
• NFCM (SOX) compliant
• No stock outs for products under area of responsibility
• Budget fulfillment (including PCE)
• Recall and Rejection: Zero batch rejection/recall
• Major Market Complaint: Zero Major Market Complaint which leads to recall/rejection
• NOSSCE KPIs: SDP, VCP, POLTA, POS, POPD
• Write Off: Minimum Write Off

Role Dimensions

• Number of staff reporting: No direct reports, but very high business relevance to organizing a well-working self-directed process team.
• Financial responsibility: According to financial competencies.
• Impact on the organization: High.

Education

• Medium to high education in a technical or scientific degree that contains supply chain management, logistics and/or planning including an APICS CPIM or APICS CSCP certification.
• B. Pharma, M.S. (Pharmaceutical Science).

Language

• Good command of English written and spoken.
• Good command of French written and spoken.

Experience

• Work experience in any of the fields of Pharmaceutical production, supply chain management, planning, logistics and inventory management.
• 10-12 years of experience in Supply chain management, Operational planning, Production, Process Expert, Remediation, Operational Excellence and Project management especially with Third party manufacturing and supplies.
• SAP knowledge in different modules.

Leadership Standards

1. Sets Clear Direction & Aligns Team & Others Around Common Objectives

2. Energizes The Team

3. Display Passion For The 3Cs

4. Exercises Good Judgment & Drives Change For Competitive Advantage

5. Drives For Superior Results & Has Passion To Win

6. Builds The Talent Pipeline

7. Inspires Continuous Improvement & Breakthrough Thinking

8. Displays Analytical & Conceptual Thinking

Functional Competencies

• Negotiation
• Influence
• Problem Solving
• Communication
• Teamwork
• Agility

Other Dimensions

• HSE – Encourage and maintain safe work environment.
• HR – Uphold HR policies.
• Finance – In compliance with finance policies internal and external.

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Division

Operations

Business Unit

Production / Manufacturing

Location

Morocco

Site

Casablanca

Company / Legal Entity

MA03 (FCRS = MA003) Novartis Pharma Maroc SA

Functional Area

Technical Operations

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.