Team Lead
il y a 2 semaines
We're Hiring: Team Leader
We are looking for a driven and experienced
Team Leader
to guide and empower our
Dispatch and Universal Agent teams
. The ideal candidate has a passion for leadership, excels in communication, and thrives in a fast-paced, service-driven environment. If you're ready to lead with purpose and help teams succeed, we want to hear from you
Location:
Tangier, Morocco
Work Mode:
Work From Office
Role:
Team Leader
What You'll Do
Lead, mentor, and support the Dispatch and Universal Agent teams to achieve service and operational goals
Monitor team performance, set targets, and drive continuous improvement
Provide guidance and resolve escalated customer issues across call, chat, and email
Coordinate training sessions and foster a culture of learning and growth
Ensure adherence to company policies, processes, and service standards
Collaborate with management to forecast resource needs and optimize workflows
Maintain accurate records and prepare performance reports
What We're Looking For
2 to 3 years of experience in customer service, with at least 1 year in a leadership or supervisory role
Fluency in
Dutch and English
, both written and spoken
Strong leadership, coaching, and motivational abilities
Excellent communication, problem-solving, and organizational skills
Proficiency in Microsoft Office and CRM systems
Ability to handle pressure, manage escalations, and boost team performance
Proactive mindset with a drive for continuous improvement
Ready to lead and grow with us?
Apply now and become a key force in our success story
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