Bilingual Customer Service Associate

il y a 3 jours


Casablanca, Casablanca-Settat, Maroc Hytech Temps plein

About Hytech:

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We offer end-to-end consulting solutions and middle- and back-office support to help clients streamline operations and implement cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has offices in Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.

About the Role:

Provide high-quality customer support to Spanish-speaking customers, ensuring a positive experience.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in Spanish.
  • Identify customer needs and provide effective solutions.
  • Handle complaints and escalate when necessary.
  • Document interactions accurately in CRM systems.
  • Adhere to service quality standards and collaborate with team members.

Requirements:

  • Excellent command of Spanish and English (spoken and written).
  • 1–2 years of customer service experience preferred.
  • Strong interpersonal and communication skills.
  • Experience using CRM systems.
  • Ability to multitask and work under pressure.

What We Offer:

  • Professional and stable work environment.
  • Training and skill development opportunities.
  • Career growth and internal mobility opportunities.


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