Bilingual Banking Customer Support Agent
il y a 2 jours
Position: Bilingual Customer Service Agent (French & English)
Join a dynamic team supporting a leading financial services client.
Ideal candidates have call center experience and interest in banking
finance.
Key Responsibilities:
Handle inbound outbound customer interactions (calls & digital channels)
Provide accurate support on financial products and servicesIdentify customer needs and offer tailored solutions
Document interactions in internal systems
Follow procedures, regulations, and performance standards
Profile:Fluent in French & English (spoken & written)
Call center experience required (finance background is a plus)
Strong communication and problem‑solving skills
Ability to work onsite with rotating shifts, including nights
Desired Traits: Teamwork, resilience, organization, objectivity, commitment, and respect for rules.
Job Type: Full-time
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