Bilingual Banking Customer Support Agent

il y a 23 heures


Casablanca, Casablanca-Settat, Maroc hirenestly Temps plein

Position: Bilingual Customer Service Agent (French & English)

Join a dynamic team supporting a leading financial services client.

Ideal candidates have call center experience and interest in banking

finance.

Key Responsibilities:

Handle inbound outbound customer interactions (calls & digital channels)

Provide accurate support on financial products and servicesIdentify customer needs and offer tailored solutions

Document interactions in internal systems

Follow procedures, regulations, and performance standards

Profile:Fluent in French & English (spoken & written)

Call center experience required (finance background is a plus)

Strong communication and problem‑solving skills

Ability to work onsite with rotating shifts, including nights

Desired Traits: Teamwork, resilience, organization, objectivity, commitment, and respect for rules.

Job Type: Full-time


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