Portuguese Bilingual Customer Service Associate

il y a 2 jours


Casablanca, Casablanca-Settat, Maroc Hytech Temps plein

About Hytech:

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We offer end-to-end consulting solutions and middle- and back-office support to help clients streamline operations and implement cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has offices in Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.

About the Role:

Provide high-quality customer support to Italian-speaking customers, ensuring a positive experience.

Key Responsibilities:

  • Support customers via live chat, phone, and email.
  • Resolve queries and issues regarding products, platforms, and promotions.
  • Address feedback and complaints professionally.
  • Record and update customer data accurately.
  • Assist with departmental documentation and translation of announcements.

Qualifications and Requirements:

  • Excellent in English (spoken and written).
  • Minimum 1-2 years of customer service experience preferably.
  • Proficient in Microsoft Office and CRM systems.
  • Strong communication, problem-solving, and analytical skills.
  • Willingness to work shifts, including weekends if required.

Benefits and Perks:

  • Competitive salary with performance-based bonus
  • Transportation and travel allowance
  • Career development with regional exposure

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