Portuguese Bilingual Customer Service Associate
il y a 2 jours
About Hytech:
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We offer end-to-end consulting solutions and middle- and back-office support to help clients streamline operations and implement cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has offices in Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, and more.
About the Role:
Provide high-quality customer support to Italian-speaking customers, ensuring a positive experience.
Key Responsibilities:
- Support customers via live chat, phone, and email.
- Resolve queries and issues regarding products, platforms, and promotions.
- Address feedback and complaints professionally.
- Record and update customer data accurately.
- Assist with departmental documentation and translation of announcements.
Qualifications and Requirements:
- Excellent in English (spoken and written).
- Minimum 1-2 years of customer service experience preferably.
- Proficient in Microsoft Office and CRM systems.
- Strong communication, problem-solving, and analytical skills.
- Willingness to work shifts, including weekends if required.
Benefits and Perks:
- Competitive salary with performance-based bonus
- Transportation and travel allowance
- Career development with regional exposure
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