Customer Experience Specialist – Bilingual French/English
il y a 2 semaines
BeLOCUM is an innovative and fast-growing company specializing in managing temporary replacements through an efficient digital platform. Our priority: delivering an outstanding customer experience, driven by a dedicated team and a stimulating work environment. As part of our expansion, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team based in Tangier. If you are service-oriented, fully fluent in French and English, and eager to actively contribute to the continuous improvement of the customer experience, this opportunity is for you. Your Main Responsibilities : 1. Deliver high-quality customer support - Respond efficiently to customer inquiries (phone, email, chat) with personalized follow-up. - Provide tailored solutions while maintaining our quality standards. - Identify recurring issues and escalate them to help optimize our services. 2. Contribute to improving the user experience - Suggest improvements to streamline the customer journey. - Collaborate with internal teams to resolve complex cases. - Take part in implementing new initiatives to enhance customer satisfaction and loyalty. 3. Manage interactions effectively - Maintain clear and professional communication with customers and partners. - Accurately document each interaction and solution provided. - Meet processing deadlines and ensure impeccable service delivery. Would you like to grow within a dynamic, people-focused company that values listening, teamwork, and innovation? Join BeLOCUM and be part of a human and technological journey serving the healthcare sector.
Profil Recherché
Profile Sought :
We are looking for an experienced professional, passionate about customer relations, and comfortable in a dynamic, fast-evolving environment.
Education & Experience :
- Degree: Associate's or higher in business, management, communication, or a related field.
- Experience: Minimum of 2 years of proven experience in customer service, support, or client relationship management.
- Languages: Excellent command of both French and English, spoken and written.
Key Skills :
- Outstanding communication skills and strong active listening abilities.
- Proficiency in complaint handling and problem-solving techniques.
- Good knowledge of CRM tools and customer management software.
- Strong customer service mindset and results-oriented approach.
- High organizational skills, attention to detail, and multitasking ability.
- Team player with the ability to collaborate effectively across departments.
Avantages sociaux et autres
Why Join BeLOCUM?
A stimulating work environment: Join an innovative, fast-growing company where every day brings new and exciting challenges.
A committed team: Work alongside passionate colleagues who value service excellence and quality work.
A quality-driven culture: Play an active role in continuously improving our services within a dynamic and supportive atmosphere.
A stable and rewarding job: Full-time permanent contract with attractive working conditions and tangible recognition of your contribution.
Amplitude horaire
2 Days OFF
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