Bilingual Customer Support Representative –
il y a 1 jour
About Us : BeLOCUM is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment. As we continue to expand, we are looking for a motivated and experienced Bilingual Customer Experience Specialist to join our team in Tangier. If you are service-oriented, fluent in French and English, and eager to contribute to the continuous improvement of the customer journey, we'd love to hear from you Your Role : As a Customer Experience Specialist, you will be at the heart of our client relations, ensuring satisfaction, loyalty, and seamless user interactions. Your responsibilities include: 1. Provide outstanding customer support - Handle customer inquiries via phone, email, and chat with professionalism and empathy. - Deliver tailored solutions while respecting our quality standards. - Track recurring issues and escalate them to improve processes and services. 2. Enhance the customer journey - Proactively suggest improvements to optimize the user experience. - Collaborate with internal teams to resolve complex cases efficiently. - Contribute to new initiatives aimed at increasing satisfaction and loyalty. 3. Manage communications effectively - Ensure clear, professional, and timely communication with clients and partners. - Accurately document all interactions and solutions. - Meet service deadlines and deliver a flawless customer experience.
Profil Recherché
What We're Looking For :
We seek an experienced professional who thrives in dynamic environments and is passionate about building strong customer relationships.
Qualifications & Experience :
- Degree (Associate's or higher) in business, management, communication, or related field.
- Minimum 2 years' proven experience in customer service, support, or client relationship management.
- Fluent in French and English, both written and spoken.
Key Skills :
- Excellent communication and active listening skills.
- Strong problem-solving and complaint-handling abilities.
- Familiarity with CRM systems and customer management tools.
- Customer-focused mindset with a results-driven approach.
- Highly organized, detail-oriented, and capable of multitasking.
- Team player with the ability to work cross-functionally.
Avantages sociaux et autres
Why Join BeLOCUM?
- Dynamic work environment: Be part of an innovative, fast-growing company where every day brings exciting challenges.
- Passionate team: Collaborate with colleagues dedicated to service excellence.
- Quality-driven culture: Play an active role in continuously improving our services.
- Stable and rewarding opportunity: Full-time permanent contract with attractive conditions and recognition of your contribution.
Amplitude horaire
2 Days OFF
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